HRTrainingCenter.com provides Human Resource training on FMLA, COBRA, HIPAA, HRAs (Health Reimbursement Accounts), HSAs (Health Savings Accounts), FLSA, Payroll, Cafeteria Plans, and more through seminars, online training, webcasts, webinars, and audio conferences. Best sellers include FMLA seminars, COBRA seminars, online payroll training, retirement plan training, and HIPAA training.
Course/Product Description
Title:

Troublesome People at Work: How to Coach, Counsel and Turn Around Problem Employees

SKU:PA-1000086
Format: Self-Study Course
Order:Qty:
Description:

Solve your troubled employees' problems – and reclaim your time! Learn the secrets to coaching and counseling your most difficult workers – and send their productivity (and yours) skyrocketing.

Discover how to quickly "fix" your "broken" workers so that you can focus on your own career. Getting more done in less time is probably your #1 goal – and troubled workers are your #1 obstacle to achieving it.

That's why we've developed the perfect resource to help you do both. Introducing Troublesome People at Work: How to Coach, Counsel and Turn Around Problem Employees.

Table of Contents:

Introduction - Poor Performance: You Can't Afford to Ignore it

Part I: Understanding the Counseling Process
1. The Basics of Counseling

  • Accept Your Responsibility
  • The Big Picture
  • Set Clear, Measurable Goals
  • 5 Lousy Excuses for Not Firing Someone

2. Document, Document, Document

  • Don't Rely on Memory
  • Stop Making Excuses
  • Good Documentation
  • 3 Mistakes to Avoid
  • Secondhand Reports
  • Cuff Notes, Logs, Memos
  • Red Light: Legal Points
  • After Counseling

3. Counseling Interviews

  • Conducting the Interview
  • Charlie's Problem
  • The Need for Training
  • Meet Barbara
  • The Give-and-Take
  • How to Be Assertive

4. Follow Through on Action Plan

  • The Turnaround Plan
  • Follow-Up Meetings
  • 'How Long Will All This Take?'
  • You Missed Something
  • 'I'm Serious—You Could Lose Your Job'
  • Setting Time Limits
  • Document the Follow-Through
  • Alternative: Agreeing to Resign

5. The Termination Interview

  • Be Confident in Your Decision
  • Firing in Anger
  • Ask Yourself Key Questions
  • The Litigious Workplace
  • Another Legal Restriction
  • Easing the Blow
  • Conducting the Meeting
  • Releases, Severance Agreements
  • Choosing Your Words
  • Cover the Facts
  • Federal Fair Employment Laws
  • Documenting the Meeting

6. Post-Termination Communications

  • Announcing the Firing
  • Just the Facts
  • Steer Clear of Defamation
  • Giving References
  • The Impossible Happens
  • The Replacement
  • Unemployment Benefits

Part II: Specific Counseling Situations

7. Counseling Marginal Performers

  • A Disappointed Employee
  • Micki's Appraisal
  • Avoidance Tactics
  • Constructive Confrontation
  • Cindy's Game Plan
  • The Meeting
  • Ongoing Feedback
  • The ABCs of Feedback

8. Counseling Troubled Employees

  • Wishful Thinking
  • Larry and Beth
  • 7 Steps to Helping Troubled Employees
  • Employee Assistance Programs

9. Counseling Rule Violators

  • George's Hostile Employee
  • What George Did Right
  • Conducting an Investigation
  • The Absentee

10. Counseling About Attitude

  • Malicious Disobedience
  • The Passive-Aggressive
  • Addressing the Problem
  • Guidelines for Dealing With 'Attitudes'
  • Action Plans

11. Counseling Rebellious or Hostile Types

  • Defuse at the Start
  • The Need for Assertiveness
  • All the Wrong Moves
  • What's Next?
  • The Aftermath
  • Dealing With Angry Behavior
  • Security Issues

12. Counseling Substance Abusers

  • Red Flags
  • The Supervisor's Guilt Trip
  • What Should You Do?
  • Case in Point: Joe's Drinking
  • Counseling Do's and Don'ts
  • Substance Abuse and the Law

Part III: Creating a Positive Work Environment

13. Coaching Your Team

  • Making Good Hires
  • Day 1 on the Job
  • How Do You Rate as a Coach?
  • Ongoing Coaching
  • When Coaching Comes in Handy
  • Feedback Sessions
  • A Coach's Solutions

14. Go the Extra Mile

  • Make Jobs More Interesting

About The Provider: The HR Specialist family of products helps HR professionals quickly resolve their daily challenges. From state-specific employment law to compensation and benefits, our experts give you the HR advice you need to know.

Whether you're new to HR or an experienced pro - a department of one or 10 - you can trust the practical, plain-English advice from HR Specialist. We'll save you time and headaches by focusing on what you need to know, when you need to know it. That makes you the HR expert your company can rely on and gets you the recognition you deserve.
Price: $39.95
More Info: Contact Us For More Information
Promotion(s) That Include This Course:Performance Management Book Promotion
Order:Qty:
Share This: Share on Facebook


Share on Twitter


Share on Google+


Keywords For This Course:

hr training, human resource training, human resources training, management, difficult people, managing difficult people

Payroll Records: What To Keep, What To Toss
Payroll Records: What To Keep, What To Toss

Serious Complaint or Employee Drama?
Serious Complaint or Employee Drama?

Requirements For Unclaimed Paychecks
Requirements For Unclaimed Paychecks

Background Checks And Safe Hiring: Trends, Legal Developments, And Best Practices
Background Checks And Safe Hiring: Trends, Legal Developments, And Best Practices

How To Manage The Team Dynamics Of Difficult Co-Workers
How To Manage The Team Dynamics Of Difficult Co-Workers

Certificate Program In FMLA &ADA Compliance
Certificate Program In FMLA &ADA Compliance

Internal Investigations Certificate Program
Internal Investigations Certificate Program

Certificate Program For HR Generalists
Certificate Program For HR Generalists

Handling Requests For Accommodating Disabilities
Handling Requests For Accommodating Disabilities

Executive Taxation
Executive Taxation

Certified Payroll Adminstrator
Certified Payroll Adminstrator

How To Conduct A Good Performance Review
How To Conduct A Good Performance Review

Motivating Employees To Change Bad Habits
Motivating Employees To Change Bad Habits

The Essentials Of HR Law
The Essentials Of HR Law

New EEOC Procedures For Position Statements: Latest Strategies For Responding To Discrimination Or Retaliation Charges
New EEOC Procedures For Position Statements: Latest Strategies For Responding To Discrimination Or Retaliation Charges

Bring Our Training Courses To Your Location
Bring Our Training Courses To Your Location

Google+HRTrainingCenter.com. 5755 North Point Parkway, Suite 228 | Alpharetta, GA 30022 | 770-410-1219 | support@HRTrainingCenter.com
Copyright HRTrainingCenter.com 2016 | Web Site Development by OTAU
Facebook