All managers and supervisors have them: The Dreaded Employee. While he or she does good work, he/she constantly interrupts during meetings, annoys co-workers, and never goes the extra mile.
Unfortunately, you are the manager, supervisor, team leader, or business owner and can't escalate to a higher authority because you are the boss.
We get that you're in charge of a team of people who don't always get along, but should it get you so frustrated that you want to pull your hair out or obliterate the offenders? Luckily, we've provided some help with making the situation better.
If you feel you're about to lose your mind managing difficult co-workers or direct reports, but you want to stop short of firing the troublemakers, take a deep breath because this audio conference is for you! By attending, you will learn how to:
- Prepare ahead for confrontation and potential difficult conversations with employees who don't get along
- Deal with difficult employees by first understanding your own strengths and weaknesses and then adjusting your communication style to exert positive influence
- Effectively manage difficult team dynamics, but not short-change your other employees by becoming overly concerned with "problem children"
- Decide how you're going to approach the co-workers that can't stand one another and would benefit from your intervention
- Prevent dysfunctional co-workers from igniting your fuse, adding fuel to the fire, and driving you nuts
- Handle quick-tempered co-workers without getting upset and taking the blame for their actions
- Teach your employees how to develop the positive co-worker relationships that are key to dealing with difficult or destructive co-worker behavior
- Manage the "Workplace Houdinis" who escape damage to their own careers while making everyone else look bad
About Your Speaker
Carol Hacker is a celebrated speaker and author who is nationally recognized as a "high-content presenter who motivates". Carol teaches her audiences how to build profitability through winning teams, productivity, employee competence, and a commitment to excellence.
As the author of over 400 published articles, 14 books, and scores of audio CDs, her conference attendees number in the hundreds of thousands. She presents more than 100 programs every year on recruiting, retention, leading a multigenerational workforce, team building, performance evaluation, motivation, change management and more.
PHR / SPHR Credits!
This program has been approved for 1.5 recertification credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI's criteria to be pre-approved for recertification credit.