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Course/Product Description
Title:

The Outstanding Receptionist (morning)

SKU:SE-1211897
Format: Seminar
Order:Qty:
Metropolitan Area: ALBANY
Event Venue: BEST WESTERN SOVEREIGN
Address: 1228 WESTERN AVE
ALBANY, NY 12203
Contact Phone: 770-410-1219
Starting Date / Time: 6/19/2017  -  9:00am - 12:00pm local time
Other Options: View Other Cities And Dates
Description:

The Outstanding Receptionist (morning)

No matter how busy you are, your organization depends on you to project a professional image, a first impression people will remember and respect for months to come.

In just a half-day, you will discover how to improve your skills and better support everyone in your organization — right up to the managing director. You also will learn how to manage the stress that comes naturally with your hectic schedule, and enjoy your job more in the process.

This program is packed with the tools and techniques receptionists need to face challenges confidently, tackle growing responsibilities, and maintain composure amidst chaos.

You will learn to manage your time better...deal with all types of people...handle conflict with tact and poise...and make a positive and polished first impression.

You'll Learn Ways To:

  • Perfect your telephone skills
  • Project an image that commands respect
  • Improve your customer service
  • Be more than "just a receptionist"

AGENDA

  • Ways to stay fresh, alert, and sincere all day long
  • The best ways to greet, interrupt, or transfer people on the telephone
  • How to be more assertive, yet polite
  • How to make sure you always have coverage for breaks, holidays, training, and sick leave
  • Exercises you can do at your desk to relieve tension
  • How to develop a reference book that keeps valuable information at your fingertips
  • Ways to deal with people who demand too much, ramble on, are confused, or seem too aggressive
  • Cross-training: how to expand your role in the company

Morning and Afternoon Sessions Available; Enroll Today!

Licenses / Designations / Educational Credits:CEU
All US States: 0.3

CPE
All US States: 3
About The Provider: Fred Pryor Seminars and CareerTrack, divisions of PARK University Enterprises, Inc., create one of the most respected international providers of professional seminars.

Since pioneering the one-day seminar in 1970 as Fred Pryor Seminars, our organization has built a reputation for high-quality, convenient, and practical business-skills training around the world, in every industry and sector.

Today, with more than 8 million satisfied customers, we continue to pride ourselves in providing the superior training you've come to expect from Fred Pryor Seminars and CareerTrack. Our cutting-edge research and course development are designed to meet the adult learning needs of your employees and your organization.

Fred Pryor Seminars and CareerTrack are your number one choices for training because we offer:
  • In-depth experience in the training industry
  • Consistent and comprehensive course offerings
  • High-energy and content-rich presentations
  • Multiple training tools, including on-site training, on-line learning, seminars, and A/V products
  • 100% Satisfaction Guaranteed!
As we continue to grow, expand, and change to meet client and market needs, we always remember that every individual customer matters and that collectively, they are our most valuable assets. That's why our goal is the same today as it was 30 years ago — to provide the best choice in business skills training with maximum convenience to help you — our customer — achieve success!
Price: $49.00
More Info: Contact Us For More Information

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Starting Date / Time: 6/19/2017  -  9:00am - 12:00pm local time
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