hr, human resource, fmla, cobra, workers comp, hr management, compensation, hipaa, hippa, diversity, hr training, human resource training, compliance, seminars, online training, webinars, webcasts, audio conferences

Format: Seminar


The following provides course information and pricing information for the course you selected.

Course/Product Description
Title:

Dealing with Difficult People

Duration: 1 day
Find A Class Near You: View Dates And Locations For This Seminar
Description:

Dealing with Difficult People

Do you know how to work with difficult people? How many of these personalities do you recognize?

  • The Know-It-Alls
    They′re arrogant and usually have an opinion on every issue. When they′re wrong, they get defensive
  • The Passives
    These people never offer ideas or let you know where they stand
  • The Dictators
    They bully and intimidate. They′re constantly demanding and brutally critical
  • The Gripers
    Is anything ever right with them? They prefer complaining to finding solutions
  • The "Yes" People
    They agree to any commitment, yet rarely deliver. You can′t trust them to follow through
  • The "No" People
    They are quick to point out why something won′t work. Worse, they′re inflexible

Of course you recognize them. They′re the people you work with, sell to, depend on, live with. Learn to deal with them quickly and confidently at Dealing with Difficult People.

Concrete Techniques For Dealing With Difficult People In The Workplace And At Home

Never again fall victim to those who love to make life miserable for the rest of us. This training gives you concrete techniques for dealing with difficult people in the workplace and at home.

It provides specific strategies for getting adversaries to cooperate...bullies to back off...wallflowers to open up...chronic complainers to quiet down. Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and your coworkers with greater confidence.

Cooperation, collaboration, and compromise will improve — and that makes for a more productive and efficient workplace for everyone.

How This Program Is Structured

It′s structured for maximum learning. You′ll experience a carefully designed combination of:

  • Informative presentation
    Your trainer is skilled at sharing information in a way that′s engaging. Just sit back and take it all in.
  • Practice Exercises
    You′ll do some of these alone, and others with groups or a partner. Don′t worry — no one will be singled out or embarrassed.
  • Group Discussion
    Get your questions answered. Share your point of view. These are some of the most stimulating segments of the program.

Testimonial

"… lots of practical info! I′m excited about developing my plan of action, and will look at my coworkers in a different, more open-minded and caring way."
~ Denise Weaver, Senior Benefits Specialist

AGENDA

Understand The Difficult People In Your Life

Learn how they think, what they fear, why they do what they do. Understanding these things makes dealing with difficult people less frustrating.

  • "Mapping" difficult people to gain insight into what makes them tick
  • The most common mistake well-intentioned people make that actually worsens conflicts
  • What a team can do with a person who isn′t a team player
  • The single best response to sarcasm
  • 3 ways to get people to keep their word
  • How to deal with a person who practices one-upmanship
  • When to go to a third party for help in dealing with a problem person

Know How To Communicate With Difficult People

At this seminar, you′ll concentrate on here′s-how-you-do-it techniques. You′ll leave knowing how to use these techniques in specific situations when dealing with difficult people in the workplace.

  • What to do when someone — even a boss — starts yelling
  • What to do when someone takes credit for your idea
  • How to determine if a difficult relationship is worth salvaging, and what to do if it isn′t
  • The best way to get someone to stop holding a grudge
  • Handling the person who says one thing to you but the opposite to someone else
  • When and how to go over someone′s head to a superior
  • Dealing with touchy people who take things personally
  • How to get your boss to quit procrastinating and make a decision

Be Less Of A Target For Difficult People

Look at the difficult people in your life. Chances are, at least one person manages to get along with them. You can, too. Learn to derail problem people and teach them to treat you with respect.

  • How to cope with excuse-makers and blamers
  • What to do immediately when someone threatens you
  • 3 tactics that prevent you from being manipulated by others
  • Hot buttons: how to keep people from pushing yours
  • "The boss′s favorite": how to cope with the person who′s perfect in the boss′s eyes — but doesn′t really do a fair share of the work

Bring Out The Best In Even The Most Difficult People

Let′s face it, nobody′s difficult all the time (and everybody is some of the time). Your new skills will help you reinforce positive behavior in even the most difficult people — at work and at home.

  • How to handle a coworker who is too competitive
  • How to handle someone who wants to get "too personal"
  • What to do when people make promises you suspect they won′t keep
  • How to give an aggressive person an alternative to direct conflict
  • The special body positions to use in dealing with specific kinds of difficult people (your body language can be even more powerful than what you say)
  • Special for managers: how to deal with employees who don′t keep commitments...have a negative attitude...or are closed-minded


CPE CREDIT

Fred Pryor Seminars and CareerTrack are registered with the National Association of State Boards of Accountancy (NASBA), as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.

CPE certificates will be available 10 days after your event has ended.

Licenses / Designations / Educational Credits: CPE
All US States: 6
About The Provider: Fred Pryor Seminars and CareerTrack, divisions of PARK University Enterprises, Inc., create one of the most respected international providers of professional seminars.

Since pioneering the one-day seminar in 1970 as Fred Pryor Seminars, our organization has built a reputation for high-quality, convenient, and practical business-skills training around the world, in every industry and sector.

Today, with more than 8 million satisfied customers, we continue to pride ourselves in providing the superior training you've come to expect from Fred Pryor Seminars and CareerTrack. Our cutting-edge research and course development are designed to meet the adult learning needs of your employees and your organization.

Fred Pryor Seminars and CareerTrack are your number one choices for training because we offer:
  • In-depth experience in the training industry
  • Consistent and comprehensive course offerings
  • High-energy and content-rich presentations
  • Multiple training tools, including on-site training, on-line learning, seminars, and A/V products
  • 100% Satisfaction Guaranteed!
As we continue to grow, expand, and change to meet client and market needs, we always remember that every individual customer matters and that collectively, they are our most valuable assets. That's why our goal is the same today as it was 30 years ago — to provide the best choice in business skills training with maximum convenience to help you — our customer — achieve success!
Price: $99.00
More Info: Contact Us For More Information








Currently Scheduled Locations & Dates For This Seminar

Course Title Date City/State Price
Dealing with Difficult People 7/28/2014 CHERRY HILL, NJ $99.00
Dealing with Difficult People 7/28/2014 SAN JOSE, CA $99.00
Dealing with Difficult People 7/29/2014 PALO ALTO, CA $99.00
Dealing with Difficult People 7/29/2014 KING OF PRUSSIA, PA $99.00
Dealing with Difficult People 7/30/2014 SAN FRANCISCO, CA $99.00
Dealing with Difficult People 7/30/2014 LANCASTER, PA $99.00
Dealing with Difficult People 7/31/2014 YORK, PA $99.00
Dealing with Difficult People 7/31/2014 SANTA ROSA, CA $99.00
Dealing with Difficult People 8/1/2014 SACRAMENTO, CA $99.00
Dealing with Difficult People 8/1/2014 HARRISBURG, PA $99.00
Dealing with Difficult People 8/4/2014 INDIANAPOLIS, IN $99.00
Dealing with Difficult People 8/5/2014 EVANSVILLE, IN $99.00
Dealing with Difficult People 8/6/2014 OWENSBORO, KY $99.00
Dealing with Difficult People 8/6/2014 CHARLESTON, WV $99.00
Dealing with Difficult People 8/7/2014 CANTON, OH $99.00
Dealing with Difficult People 8/7/2014 BOWLING GREEN, KY $99.00
Dealing with Difficult People 8/8/2014 AKRON, OH $99.00
Dealing with Difficult People 8/8/2014 LEXINGTON, KY $99.00
Dealing with Difficult People 8/12/2014 EVERETT, WA $99.00
Dealing with Difficult People 8/13/2014 SEATTLE, WA $99.00
Dealing with Difficult People 8/13/2014 POCATELLO, ID $99.00
Dealing with Difficult People 8/14/2014 TACOMA, WA $99.00
Dealing with Difficult People 8/14/2014 TWIN FALLS, ID $99.00
Dealing with Difficult People 8/15/2014 BOISE, ID $99.00
Dealing with Difficult People 8/15/2014 PORTLAND, OR $99.00
Dealing with Difficult People 8/20/2014 KALISPELL, MT $99.00
Dealing with Difficult People 8/21/2014 GREAT FALLS, MT $99.00
Dealing with Difficult People 8/22/2014 HELENA, MT $99.00
Dealing with Difficult People 8/25/2014 PENDLETON, OR $99.00
Dealing with Difficult People 8/26/2014 CINCINNATI, OH $99.00
Dealing with Difficult People 8/26/2014 LEWISTON, ID $99.00
Dealing with Difficult People 8/27/2014 SPOKANE, WA $99.00
Dealing with Difficult People 8/27/2014 COLUMBUS, OH $99.00
Dealing with Difficult People 8/28/2014 CLEVELAND, OH $99.00
Dealing with Difficult People 9/8/2014 PUEBLO, CO $99.00
Dealing with Difficult People 9/9/2014 COLORADO SPRINGS, CO $99.00
Dealing with Difficult People 9/10/2014 BOULDER, CO $99.00
Dealing with Difficult People 9/11/2014 DENVER, CO $99.00
Dealing with Difficult People 9/16/2014 SOUTH BEND, IN $99.00
Dealing with Difficult People 9/17/2014 TOLEDO, OH $99.00
Dealing with Difficult People 9/17/2014 ROCK SPRINGS, WY $99.00
Dealing with Difficult People 9/18/2014 CASPER, WY $99.00
Dealing with Difficult People 9/18/2014 ANN ARBOR, MI $99.00
Dealing with Difficult People 9/19/2014 GILLETTE, WY $99.00
Dealing with Difficult People 9/19/2014 FARMINGTON HILLS, MI $99.00
Dealing with Difficult People 9/22/2014 PETOSKEY, MI $99.00
Dealing with Difficult People 9/23/2014 TRAVERSE CITY, MI $99.00
Dealing with Difficult People 9/24/2014 GRAND RAPIDS, MI $99.00
Dealing with Difficult People 9/24/2014 MONTROSE, CO $99.00
Dealing with Difficult People 9/25/2014 GRAND JUNCTION, CO $99.00
Dealing with Difficult People 9/25/2014 KALAMAZOO, MI $99.00
Dealing with Difficult People 9/26/2014 GLENWOOD SPRINGS, CO $99.00
Dealing with Difficult People 9/29/2014 JOLIET, IL $99.00
Dealing with Difficult People 9/30/2014 ELK GROVE VILLAGE, IL $99.00
Dealing with Difficult People 10/1/2014 ROCKFORD, IL $99.00
Dealing with Difficult People 10/1/2014 PARSIPPANY, NJ $99.00
Dealing with Difficult People 10/2/2014 KENOSHA, WI $99.00
Dealing with Difficult People 10/2/2014 MIDDLETOWN, NY $99.00
Dealing with Difficult People 10/3/2014 POUGHKEEPSIE, NY $99.00
Dealing with Difficult People 10/3/2014 GREEN BAY, WI $99.00
Dealing with Difficult People 10/7/2014 WEST PALM BEACH, FL $99.00
Dealing with Difficult People 10/7/2014 BEAUMONT, TX $99.00
Dealing with Difficult People 10/8/2014 HOUSTON, TX $99.00
Dealing with Difficult People 10/8/2014 PORT ST. LUCIE, FL $99.00
Dealing with Difficult People 10/9/2014 MELBOURNE, FL $99.00
Dealing with Difficult People 10/9/2014 NEW BRAUNFELS, TX $99.00
Dealing with Difficult People 10/10/2014 WACO, TX $99.00
Dealing with Difficult People 10/10/2014 DAYTONA BEACH, FL $99.00
Dealing with Difficult People 10/14/2014 TUSCALOOSA, AL $99.00
Dealing with Difficult People 10/15/2014 ISLANDIA, NY $99.00
Dealing with Difficult People 10/15/2014 BIRMINGHAM, AL $99.00
Dealing with Difficult People 10/16/2014 OXFORD, AL $99.00
Dealing with Difficult People 10/16/2014 NEW YORK, NY $99.00
Dealing with Difficult People 10/17/2014 HUNTSVILLE, AL $99.00
Dealing with Difficult People 10/17/2014 EDISON, NJ $99.00
Dealing with Difficult People 10/20/2014 WAUSAU, WI $99.00
Dealing with Difficult People 10/20/2014 FT LAUDERDALE, FL $99.00
Dealing with Difficult People 10/21/2014 APPLETON, WI $99.00
Dealing with Difficult People 10/21/2014 FT. MYERS, FL $99.00
Dealing with Difficult People 10/22/2014 SARASOTA, FL $99.00
Dealing with Difficult People 10/22/2014 MADISON, WI $99.00
Dealing with Difficult People 10/23/2014 MILWAUKEE, WI $99.00
Dealing with Difficult People 10/23/2014 TAMPA, FL $99.00
Dealing with Difficult People 10/24/2014 OAKBROOK TERRACE, IL $99.00
Dealing with Difficult People 10/24/2014 ORLANDO, FL $99.00
Dealing with Difficult People 10/27/2014 CORPUS CHRISTI, TX $99.00
Dealing with Difficult People 10/27/2014 ATLANTA, GA $99.00
Dealing with Difficult People 10/28/2014 ATHENS, GA $99.00
Dealing with Difficult People 10/28/2014 SAN ANTONIO, TX $99.00
Dealing with Difficult People 10/29/2014 SAVANNAH, GA $99.00
Dealing with Difficult People 10/29/2014 AUSTIN, TX $99.00
Dealing with Difficult People 10/30/2014 HOUSTON, TX $99.00
Dealing with Difficult People 10/30/2014 GAINESVILLE, FL $99.00
Dealing with Difficult People 10/31/2014 TALLAHASSEE, FL $99.00
Dealing with Difficult People 11/3/2014 OKLAHOMA CITY, OK $99.00
Dealing with Difficult People 11/3/2014 CEDAR CITY, UT $99.00
Dealing with Difficult People 11/4/2014 CHARLESTON, SC $99.00
Dealing with Difficult People 11/4/2014 DENTON, TX $99.00
Dealing with Difficult People 11/4/2014 LAS VEGAS, NV $99.00
Dealing with Difficult People 11/5/2014 DALLAS, TX $99.00
Dealing with Difficult People 11/5/2014 WILMINGTON, NC $99.00
Dealing with Difficult People 11/5/2014 SACRAMENTO, CA $99.00
Dealing with Difficult People 11/5/2014 OMAHA, NE $99.00
Dealing with Difficult People 11/5/2014 LAKE HAVASU, AZ $99.00
Dealing with Difficult People 11/6/2014 SAN JOSE, CA $99.00
Dealing with Difficult People 11/6/2014 PALM SPRINGS, CA $99.00
Dealing with Difficult People 11/6/2014 DES MOINES, IA $99.00
Dealing with Difficult People 11/6/2014 FT. WORTH, TX $99.00
Dealing with Difficult People 11/6/2014 FAYETTEVILLE, NC $99.00
Dealing with Difficult People 11/7/2014 CONCORD, CA $99.00
Dealing with Difficult People 11/7/2014 BURBANK, CA $99.00
Dealing with Difficult People 11/7/2014 DAVENPORT, IA $99.00
Dealing with Difficult People 11/7/2014 WINSTON-SALEM, NC $99.00
Dealing with Difficult People 11/10/2014 ANAHEIM, CA $99.00
Dealing with Difficult People 11/12/2014 FREDERICKSBURG, VA $99.00
Dealing with Difficult People 11/12/2014 REDDING, CA $99.00
Dealing with Difficult People 11/12/2014 GREENSBURG, PA $99.00
Dealing with Difficult People 11/12/2014 MASON CITY, IA $99.00
Dealing with Difficult People 11/12/2014 HONOLULU, HI $99.00
Dealing with Difficult People 11/13/2014 HARRISONBURG, VA $99.00
Dealing with Difficult People 11/13/2014 KONA, HI $99.00
Dealing with Difficult People 11/13/2014 CEDAR FALLS, IA $99.00
Dealing with Difficult People 11/13/2014 PITTSBURGH, PA $99.00
Dealing with Difficult People 11/13/2014 PALO ALTO, CA $99.00
Dealing with Difficult People 11/14/2014 MONTEREY, CA $99.00
Dealing with Difficult People 11/14/2014 DUBUQUE, IA $99.00
Dealing with Difficult People 11/14/2014 FREDERICK, MD $99.00
Dealing with Difficult People 11/17/2014 WASHINGTON, DC $99.00
Dealing with Difficult People 11/17/2014 GREENVILLE, SC $99.00
Dealing with Difficult People 11/17/2014 BAKERSFIELD, CA $99.00
Dealing with Difficult People 11/18/2014 ONTARIO, CA $99.00
Dealing with Difficult People 11/18/2014 FRESNO, CA $99.00
Dealing with Difficult People 11/18/2014 ANNAPOLIS, MD $99.00
Dealing with Difficult People 11/18/2014 COLUMBIA, SC $99.00
Dealing with Difficult People 11/19/2014 RALEIGH, NC $99.00
Dealing with Difficult People 11/19/2014 ABERDEEN, SD $99.00
Dealing with Difficult People 11/19/2014 SAN RAFAEL, CA $99.00
Dealing with Difficult People 11/19/2014 COLUMBIA, MD $99.00
Dealing with Difficult People 11/19/2014 SANTA CLARITA, CA $99.00
Dealing with Difficult People 11/20/2014 KINSTON, NC $99.00
Dealing with Difficult People 11/20/2014 FAIRFAX, VA $99.00
Dealing with Difficult People 11/20/2014 SIOUX FALLS, SD $99.00
Dealing with Difficult People 11/20/2014 LONG BEACH, CA $99.00
Dealing with Difficult People 11/21/2014 NORFOLK, NE $99.00
Dealing with Difficult People 11/21/2014 ROANOKE, VA $99.00
Dealing with Difficult People 11/21/2014 SAN DIEGO, CA $99.00
Dealing with Difficult People 12/1/2014 EVERETT, WA $99.00
Dealing with Difficult People 12/2/2014 TACOMA, WA $99.00
Dealing with Difficult People 12/3/2014 WATERTOWN, NY $99.00
Dealing with Difficult People 12/4/2014 BINGHAMTON, NY $99.00
Dealing with Difficult People 12/5/2014 BEMIDJI, MN $99.00
Dealing with Difficult People 12/5/2014 PHOENIX, AZ $99.00
Dealing with Difficult People 12/9/2014 ALAMOSA, CO $99.00
Dealing with Difficult People 12/10/2014 COLUMBIA, MO $99.00
Dealing with Difficult People 12/11/2014 SYRACUSE, NY $99.00
Dealing with Difficult People 12/12/2014 ROCHESTER, NY $99.00
Dealing with Difficult People 12/15/2014 BLOOMINGTON, MN $99.00
Dealing with Difficult People 12/16/2014 BLOOMINGTON, IL $99.00
Dealing with Difficult People 12/16/2014 ST. CLOUD, MN $99.00
Dealing with Difficult People 12/16/2014 EUGENE, OR $99.00
Dealing with Difficult People 12/17/2014 WORCESTER, MA $99.00
Dealing with Difficult People 12/17/2014 EAU CLAIRE, WI $99.00
Dealing with Difficult People 12/17/2014 EFFINGHAM, IL $99.00
Dealing with Difficult People 12/18/2014 ST. PAUL, MN $99.00
Dealing with Difficult People 12/18/2014 SPRINGFIELD, MA $99.00
Dealing with Difficult People 12/18/2014 PORTLAND, OR $99.00





Keywords For This Course:
Dealing With Difficult People



Feature Items
What To Do When Applicants Or Employees Have A Criminal History
What To Do When Applicants Or Employees Have A Criminal History
IRS Rules For Travel Pay
IRS Rules For Travel Pay
Disability Discrimination And The Interactive Process
Disability Discrimination And The Interactive Process
Guidelines For Taxing Gifts, Awards, & Other Fringe Benefits
Guidelines For Taxing Gifts, Awards, & Other Fringe Benefits
Compliance Strategies To Avoid The Top 10 FMLA/ADA Mistakes
Compliance Strategies To Avoid The Top 10 FMLA/ADA Mistakes
Certificate Program For HR Generalists
Certificate Program For HR Generalists
Payroll Issues For Deceased Employees
Payroll Issues For Deceased Employees
Payroll Reporting Academy
Payroll Reporting Academy
Certificate Program In FMLA & ADA Compliance
Certificate Program In FMLA & ADA Compliance
Business Writing and Grammar Skills Training Courses
Business Writing and Grammar Skills Training Courses
Integrating FMLA, ADA, COBRA, And Workers' Compensation Training & Certification Program
Integrating FMLA, ADA, COBRA, And Workers' Compensation Training & Certification Program
Evaluating Your Employee Health Benefits
Evaluating Your Employee Health Benefits
How Workers' Compensation Works (Comprehensive 11-Module Course)
How Workers' Compensation Works (Comprehensive 11-Module Course)
FMLA Training & Certification Program
FMLA Training & Certification Program
How to Use QuickBooks®
How to Use QuickBooks®
Human Resources For Anyone With Newly Assigned HR Responsibilities
Human Resources For Anyone With Newly Assigned HR Responsibilities
Licensing/Designations
HR Certification Programs PHR/SPHR Re-Certification Six Sigma Certifications
OSHA Training Classes ISO Certifications Lean Six Sigma Certification
Professional Development
ADA HIPAA Training Seminars Public Sector
Accounting, Budgeting, and Financials Training HR Compliance Courses Quality Management Training
Affirmative Action Training / EEO Training HR Compliance Training Quality Improvement Training Courses
Affirmative Action Education HR Generalist Training QuickBooks Training
Background Check Training HR Job Descriptions / Employee Handbooks Recordkeeping & Document Retention Requirements
Business Writing and Grammar Skills Training Courses HR Management Training Courses Recruiting Training
Cafeteria Plans HR Records Management Retirement Plan Training
How Does A Cafeteria Plan Work HR Training Retirement Plans Webcast
Change Management HR Personnel Forms Sales Training Courses
COBRA HR Workshops Safety Training Videos, Manuals, & More!
COBRA Administration Training Human Resources Certifications Six Sigma Training Courses
COBRA Certification Training Human Resources Policies Social Media Marketing Strategies
COBRA Employment Requirements Human Resources Management Strategic Thinking/Planning
Compensation Human Resource Management Issues Time Management Training
Compensation Administration I-9 Training Training Seminars For ADA Requirements
Compensation Management Training Interpersonal Skills Training For Section 125/Cafeteria Plan
Compliance Manuals And ADA Websites Internal Investigations Training Programs Training For HR Laws And Regulations
Compliance Review Seminars Job Descriptions Training At Workers Compensation Seminars
Construction Safety Training Labor Law Training Training Courses For HIPAA Certification
DiSC Assessments & Training Courses Labor Law Posters / Safety Posters PowerPoint Training
Disability/Leave Management Lab Safety Training Workers' Compensation
Employee Handbooks Leadership Workers' Comp Training
Employment Law Seminars Legal / Compliance Workers Compensation Claims
Employment Law Training Lean Six Sigma Training Workers Compensation Webinars
Excel Training Lockout Tagout Training Workers' Compensation Training
FaceBook Training: Creation, Marketing, And Maintenance MicroSoft Word Training Workforce Training
Fleet Safety Training Onboarding Training / Onboarding Programs WorkPlace Safety Training
FLSA / Wage & Hour Training For New Managers And Supervisors Workplace Signs And Posters
FMLA OSHA Training Web Based HIPAA Training Online
FMLA Training Webinars OSHA Courses For Compliance Training Reinstate COBRA Insurance Coverage
General HR Training Payroll Training Retirement Plan Administration
HazMat Training Payroll Certification Programs Webinar For COBRA Administration
HazWoper Safety Training Payroll Training Classes For Americans For Brokers/Agents
Healthcare Compliance Training Professional Training For Retirement Plans Professionals Syndicated Content
HIPAA Project Management Training  
HIPAA Compliance Training Rules PTO Bank Training  

Google+ width=Facebook