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Course/Product Description
Title:

Dealing with Difficult People

SKU:SM-1003608
Format: In-Person Seminar
Find A Class Near You: View Dates And Locations For This Seminar
Description:

Dealing with Difficult People

Do you know how to work with difficult people? How many of these personalities do you recognize?

  • The Know-It-Alls
    They're arrogant and usually have an opinion on every issue. When they're wrong, they get defensive
  • The Passives
    These people never offer ideas or let you know where they stand
  • The Dictators
    They bully and intimidate. They're constantly demanding and brutally critical
  • The Gripers
    Is anything ever right with them? They prefer complaining to finding solutions
  • The "Yes" People
    They agree to any commitment, yet rarely deliver. You can't trust them to follow through
  • The "No" People
    They are quick to point out why something won't work. Worse, they're inflexible

Of course you recognize them. They're the people you work with, sell to, depend on, live with. Learn to deal with them quickly and confidently at Dealing with Difficult People.

Concrete Techniques For Dealing With Difficult People In The Workplace And At Home

Never again fall victim to those who love to make life miserable for the rest of us. This training gives you concrete techniques for dealing with difficult people in the workplace and at home.

It provides specific strategies for getting adversaries to cooperate...bullies to back off...wallflowers to open up...chronic complainers to quiet down. Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and your coworkers with greater confidence.

Cooperation, collaboration, and compromise will improve — and that makes for a more productive and efficient workplace for everyone.

How This Program Is Structured

It's structured for maximum learning. You'll experience a carefully designed combination of:

  • Informative presentation
    Your trainer is skilled at sharing information in a way that's engaging. Just sit back and take it all in.
  • Practice Exercises
    You'll do some of these alone, and others with groups or a partner. Don't worry — no one will be singled out or embarrassed.
  • Group Discussion
    Get your questions answered. Share your point of view. These are some of the most stimulating segments of the program.

Testimonial

"… lots of practical info! I'm excited about developing my plan of action, and will look at my coworkers in a different, more open-minded and caring way."
~ Denise Weaver, Senior Benefits Specialist

AGENDA

Understand The Difficult People In Your Life

Learn how they think, what they fear, why they do what they do. Understanding these things makes dealing with difficult people less frustrating.

  • "Mapping" difficult people to gain insight into what makes them tick
  • The most common mistake well-intentioned people make that actually worsens conflicts
  • What a team can do with a person who isn't a team player
  • The single best response to sarcasm
  • 3 ways to get people to keep their word
  • How to deal with a person who practices one-upmanship
  • When to go to a third party for help in dealing with a problem person

Know How To Communicate With Difficult People

At this seminar, you'll concentrate on here's-how-you-do-it techniques. You'll leave knowing how to use these techniques in specific situations when dealing with difficult people in the workplace.

  • What to do when someone — even a boss — starts yelling
  • What to do when someone takes credit for your idea
  • How to determine if a difficult relationship is worth salvaging, and what to do if it isn't
  • The best way to get someone to stop holding a grudge
  • Handling the person who says one thing to you but the opposite to someone else
  • When and how to go over someone's head to a superior
  • Dealing with touchy people who take things personally
  • How to get your boss to quit procrastinating and make a decision

Be Less Of A Target For Difficult People

Look at the difficult people in your life. Chances are, at least one person manages to get along with them. You can, too. Learn to derail problem people and teach them to treat you with respect.

  • How to cope with excuse-makers and blamers
  • What to do immediately when someone threatens you
  • 3 tactics that prevent you from being manipulated by others
  • Hot buttons: how to keep people from pushing yours
  • "The boss's favorite": how to cope with the person who's perfect in the boss's eyes — but doesn't really do a fair share of the work

Bring Out The Best In Even The Most Difficult People

Let's face it, nobody's difficult all the time (and everybody is some of the time). Your new skills will help you reinforce positive behavior in even the most difficult people — at work and at home.

  • How to handle a coworker who is too competitive
  • How to handle someone who wants to get "too personal"
  • What to do when people make promises you suspect they won't keep
  • How to give an aggressive person an alternative to direct conflict
  • The special body positions to use in dealing with specific kinds of difficult people (your body language can be even more powerful than what you say)
  • Special for managers: how to deal with employees who don't keep commitments...have a negative attitude...or are closed-minded


CPE CREDIT

Fred Pryor Seminars and CareerTrack are registered with the National Association of State Boards of Accountancy (NASBA), as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.

CPE certificates will be available 10 days after your event has ended.

Licenses / Designations / Educational Credits:CPE
All US States: 6
About The Provider: Fred Pryor Seminars and CareerTrack, divisions of PARK University Enterprises, Inc., create one of the most respected international providers of professional seminars.

Since pioneering the one-day seminar in 1970 as Fred Pryor Seminars, our organization has built a reputation for high-quality, convenient, and practical business-skills training around the world, in every industry and sector.

Today, with more than 8 million satisfied customers, we continue to pride ourselves in providing the superior training you've come to expect from Fred Pryor Seminars and CareerTrack. Our cutting-edge research and course development are designed to meet the adult learning needs of your employees and your organization.

Fred Pryor Seminars and CareerTrack are your number one choices for training because we offer:
  • In-depth experience in the training industry
  • Consistent and comprehensive course offerings
  • High-energy and content-rich presentations
  • Multiple training tools, including on-site training, on-line learning, seminars, and A/V products
  • 100% Satisfaction Guaranteed!
As we continue to grow, expand, and change to meet client and market needs, we always remember that every individual customer matters and that collectively, they are our most valuable assets. That's why our goal is the same today as it was 30 years ago — to provide the best choice in business skills training with maximum convenience to help you — our customer — achieve success!
Price: $99.00
More Info: Contact Us For More Information
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Keywords For This Course:

Dealing With Difficult People

Currently Scheduled Dates For This Seminar
Course TitleCity/StateDate
Dealing with Difficult PeopleEVERETT, WA4/27/2015
Dealing with Difficult PeopleBELLEVUE, WA4/28/2015
Dealing with Difficult PeoplePRESQUE ISLE, ME4/28/2015
Dealing with Difficult PeopleNORFOLK, VA4/28/2015
Dealing with Difficult PeopleRICHMOND, VA4/29/2015
Dealing with Difficult PeopleBANGOR, ME4/29/2015
Dealing with Difficult PeopleJUNEAU, AK4/29/2015
Dealing with Difficult PeopleAUGUSTA, ME4/30/2015
Dealing with Difficult PeopleWASHINGTON, DC4/30/2015
Dealing with Difficult PeopleANCHORAGE, AK4/30/2015
Dealing with Difficult PeoplePORTLAND, ME5/1/2015
Dealing with Difficult PeopleTOWSON, MD5/1/2015
Dealing with Difficult PeopleCEDAR RAPIDS, IA5/4/2015
Dealing with Difficult PeopleOTTUMWA, IA5/5/2015
Dealing with Difficult PeopleENID, OK5/5/2015
Dealing with Difficult PeopleOKLAHOMA CITY, OK5/6/2015
Dealing with Difficult PeopleDES MOINES, IA5/6/2015
Dealing with Difficult PeopleARDMORE, OK5/7/2015
Dealing with Difficult PeopleOMAHA, NE5/7/2015
Dealing with Difficult PeopleLINCOLN, NE5/8/2015
Dealing with Difficult PeopleDALLAS, TX5/8/2015
Dealing with Difficult PeopleNORTH PLATTE, NE5/11/2015
Dealing with Difficult PeopleSOUTH BEND, IN5/11/2015
Dealing with Difficult PeopleGRAND ISLAND, NE5/12/2015
Dealing with Difficult PeopleGRAND RAPIDS, MI5/12/2015
Dealing with Difficult PeopleSIOUX CITY, IA5/13/2015
Dealing with Difficult PeopleGRAND FORKS, ND5/13/2015
Dealing with Difficult PeopleFLINT, MI5/13/2015
Dealing with Difficult PeopleSPENCER, IA5/14/2015
Dealing with Difficult PeopleFARMINGTON HILLS, MI5/14/2015
Dealing with Difficult PeopleWILLMAR, MN5/14/2015
Dealing with Difficult PeopleMINNEAPOLIS, MN5/15/2015
Dealing with Difficult PeopleFT DODGE, IA5/15/2015
Dealing with Difficult PeopleANN ARBOR, MI5/15/2015
Dealing with Difficult PeopleSAN ANGELO, TX5/18/2015
Dealing with Difficult PeopleWICHITA FALLS, TX5/18/2015
Dealing with Difficult PeopleDULUTH, MN5/18/2015
Dealing with Difficult PeopleST. CLOUD, MN5/19/2015
Dealing with Difficult PeopleABILENE, TX5/19/2015
Dealing with Difficult PeopleFT. WORTH, TX5/19/2015
Dealing with Difficult PeopleTYLER, TX5/20/2015
Dealing with Difficult PeopleLUBBOCK, TX5/20/2015
Dealing with Difficult PeopleBLOOMINGTON, MN5/20/2015
Dealing with Difficult PeopleEAU CLAIRE, WI5/21/2015
Dealing with Difficult PeopleLONGVIEW, TX5/21/2015
Dealing with Difficult PeopleLOUISVILLE, KY6/2/2015
Dealing with Difficult PeopleOVERLAND PARK, KS6/2/2015
Dealing with Difficult PeopleSPRINGFIELD, MO6/3/2015
Dealing with Difficult PeopleSAULT STE MARIE, ON6/3/2015
Dealing with Difficult PeopleEVANSVILLE, IN6/3/2015
Dealing with Difficult PeopleSUDBURY, ON6/4/2015
Dealing with Difficult PeopleJEFFERSON CITY, MO6/4/2015
Dealing with Difficult PeopleTERRE HAUTE, IN6/4/2015
Dealing with Difficult PeopleBARRIE, ON6/5/2015
Dealing with Difficult PeopleST. LOUIS, MO6/5/2015
Dealing with Difficult PeopleINDIANAPOLIS, IN6/5/2015
Dealing with Difficult PeopleHARRISBURG, PA6/8/2015
Dealing with Difficult PeopleLANCASTER, PA6/9/2015
Dealing with Difficult PeopleWICHITA, KS6/9/2015
Dealing with Difficult PeopleHALIFAX, NS6/9/2015
Dealing with Difficult PeopleKILLEEN, TX6/9/2015
Dealing with Difficult PeopleTORONTO, ON6/10/2015
Dealing with Difficult PeopleSALINA, KS6/10/2015
Dealing with Difficult PeopleKING OF PRUSSIA, PA6/10/2015
Dealing with Difficult PeopleHOUSTON, TX6/10/2015
Dealing with Difficult PeopleKITCHENER, ON6/11/2015
Dealing with Difficult PeopleST. JOSEPH, MO6/11/2015
Dealing with Difficult PeopleCHERRY HILL, NJ6/11/2015
Dealing with Difficult PeopleVICTORIA, TX6/11/2015
Dealing with Difficult PeopleKANSAS CITY, MO6/12/2015
Dealing with Difficult PeopleDOVER, DE6/12/2015
Dealing with Difficult PeopleLONDON, ON6/12/2015
Dealing with Difficult PeopleMCALLEN, TX6/12/2015
Dealing with Difficult PeopleREGINA, SK6/15/2015
Dealing with Difficult PeoplePITTSFIELD, MA6/15/2015
Dealing with Difficult PeopleSASKATOON, SK6/16/2015
Dealing with Difficult PeopleSAN ANTONIO, TX6/16/2015
Dealing with Difficult PeopleGLENS FALLS, NY6/16/2015
Dealing with Difficult PeopleEDMONTON, AB6/17/2015
Dealing with Difficult PeopleROCHESTER, NY6/17/2015
Dealing with Difficult PeopleAUSTIN, TX6/17/2015
Dealing with Difficult PeopleCALGARY, AB6/18/2015
Dealing with Difficult PeopleHOUSTON, TX6/18/2015
Dealing with Difficult PeopleBUFFALO, NY6/18/2015
Dealing with Difficult PeopleGRANDE PRAIRIE, AB6/19/2015
Dealing with Difficult PeopleERIE, PA6/19/2015
Dealing with Difficult PeopleGALVESTON, TX6/19/2015
Dealing with Difficult PeopleURBANA, IL6/23/2015
Dealing with Difficult PeopleSTROUDSBURG, PA6/23/2015
Dealing with Difficult PeopleALLENTOWN, PA6/24/2015
Dealing with Difficult PeoplePENSACOLA, FL6/24/2015
Dealing with Difficult PeoplePEORIA, IL6/24/2015
Dealing with Difficult PeopleNEWMARKET, ON6/24/2015
Dealing with Difficult PeoplePRINCE GEORGE, BC6/24/2015
Dealing with Difficult PeopleVANCOUVER, BC6/25/2015
Dealing with Difficult PeopleMISSISSAUGA, ON6/25/2015
Dealing with Difficult PeopleMONTGOMERY, AL6/25/2015
Dealing with Difficult PeoplePRINCETON, NJ6/25/2015
Dealing with Difficult PeopleSPRINGFIELD, IL6/25/2015
Dealing with Difficult PeopleBIRMINGHAM, AL6/26/2015
Dealing with Difficult PeopleATLANTIC CITY, NJ6/26/2015
Dealing with Difficult PeopleST. CHARLES, MO6/26/2015
Dealing with Difficult PeopleHAMILTON, ON6/26/2015
Dealing with Difficult PeopleKELOWNA, BC6/26/2015
Dealing with Difficult PeopleFRESNO, CA7/8/2015
Dealing with Difficult PeopleSAN JOSE, CA7/9/2015
Dealing with Difficult PeopleOAKLAND, CA7/10/2015
Dealing with Difficult PeopleWAUSAU, WI7/13/2015
Dealing with Difficult PeopleREDDING, CA7/13/2015
Dealing with Difficult PeopleSACRAMENTO, CA7/14/2015
Dealing with Difficult PeopleJACKSONVILLE, FL7/14/2015
Dealing with Difficult PeopleGREEN BAY, WI7/14/2015
Dealing with Difficult PeopleSANTA ROSA, CA7/15/2015
Dealing with Difficult PeopleAPPLETON, WI7/15/2015
Dealing with Difficult PeopleDAYTONA BEACH, FL7/15/2015
Dealing with Difficult PeopleMADISON, WI7/16/2015
Dealing with Difficult PeopleORLANDO, FL7/16/2015
Dealing with Difficult PeoplePALO ALTO, CA7/16/2015
Dealing with Difficult PeopleMONTEREY, CA7/17/2015
Dealing with Difficult PeopleLAKELAND, FL7/17/2015
Dealing with Difficult PeopleMILWAUKEE, WI7/17/2015
Dealing with Difficult PeopleMORGANTOWN, WV7/20/2015
Dealing with Difficult PeopleELK GROVE VILLAGE, IL7/20/2015
Dealing with Difficult PeopleCINCINNATI, OH7/21/2015
Dealing with Difficult PeopleRACINE, WI7/21/2015
Dealing with Difficult PeopleGREENSBURG, PA7/21/2015
Dealing with Difficult PeoplePITTSBURGH, PA7/22/2015
Dealing with Difficult PeopleGRAND JUNCTION, CO7/22/2015
Dealing with Difficult PeopleROCKFORD, IL7/22/2015
Dealing with Difficult PeopleCOLUMBUS, OH7/22/2015
Dealing with Difficult PeopleJULIET, IL7/23/2015
Dealing with Difficult PeopleYOUNGSTOWN, OH7/23/2015
Dealing with Difficult PeopleDENVER, CO7/23/2015
Dealing with Difficult PeopleAKRON, OH7/23/2015
Dealing with Difficult PeopleCLEVELAND, OH7/24/2015
Dealing with Difficult PeopleBOULDER, CO7/24/2015
Dealing with Difficult PeopleOAKBROOK, IL7/24/2015
Dealing with Difficult PeopleWEST PALM BEACH, FL7/28/2015
Dealing with Difficult PeopleBOISE, ID7/29/2015
Dealing with Difficult PeopleALTOONA, PA7/29/2015
Dealing with Difficult PeopleFT LAUDERDALE, FL7/29/2015
Dealing with Difficult PeoplePENDLETON, OR7/30/2015
Dealing with Difficult PeopleSTATE COLLEGE, PA7/30/2015
Dealing with Difficult PeopleSARASOTA, FL7/30/2015
Dealing with Difficult PeopleSPOKANE, WA7/31/2015
Dealing with Difficult PeopleTAMPA, FL7/31/2015
Dealing with Difficult PeopleWILLIAMSPORT, PA7/31/2015
Dealing with Difficult PeoplePOUGHKEEPSIE, NY8/3/2015
Dealing with Difficult PeoplePARSIPPANY, NJ8/4/2015
Dealing with Difficult PeopleEDISON, NJ8/5/2015
Dealing with Difficult PeopleLAS VEGAS, NV8/10/2015
Dealing with Difficult PeopleBELLINGHAM, WA8/10/2015
Dealing with Difficult PeopleONTARIO, CA8/11/2015
Dealing with Difficult PeopleBRUNSWICK, GA8/11/2015
Dealing with Difficult PeopleEVERETT, WA8/11/2015
Dealing with Difficult PeopleLOS ANGELES, CA8/12/2015
Dealing with Difficult PeopleVALDOSTA, GA8/12/2015
Dealing with Difficult PeopleSEATTLE, WA8/12/2015
Dealing with Difficult PeopleALBANY, GA8/13/2015
Dealing with Difficult PeoplePORTLAND, OR8/13/2015
Dealing with Difficult PeopleIRVINE, CA8/13/2015
Dealing with Difficult PeopleATLANTA, GA8/14/2015
Dealing with Difficult PeopleTUCSON, AZ8/17/2015
Dealing with Difficult PeopleTEMPE, AZ8/18/2015
Dealing with Difficult PeopleFREDERICK, MD8/19/2015
Dealing with Difficult PeoplePHOENIX, AZ8/19/2015
Dealing with Difficult PeopleWINCHESTER, VA8/20/2015
Dealing with Difficult PeopleFREDERICKSBURG, VA8/21/2015
Dealing with Difficult PeopleSAN LUIS OBISPO, CA8/24/2015
Dealing with Difficult PeopleKLAMATH FALL, OR8/25/2015
Dealing with Difficult PeoplePASADENA, CA8/25/2015
Dealing with Difficult PeopleCOLUMBIA, MD8/25/2015
Dealing with Difficult PeopleMEDFORD, OR8/26/2015
Dealing with Difficult PeoplePALM SPRINGS, CA8/26/2015
Dealing with Difficult PeopleANNAPOLIS, MD8/26/2015
Dealing with Difficult PeopleWASHINGTON, DC8/27/2015
Dealing with Difficult PeopleEUGENE, OR8/27/2015
Dealing with Difficult PeopleFAIRFAX, VA8/28/2015
Dealing with Difficult PeopleTACOMA, WA8/28/2015
Dealing with Difficult PeopleHILO, HI8/31/2015
Dealing with Difficult PeopleHONOLULU, HI9/1/2015
Dealing with Difficult PeopleISLANDIA, NY9/1/2015
Dealing with Difficult PeopleUNIONDALE, NY9/2/2015
Dealing with Difficult PeopleSAN DIEGO, CA9/3/2015
Dealing with Difficult PeopleNEW YORK, NY9/3/2015

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