As a leader of an IT or professional services firm, you know that cost containment is critical to survive and thrive. Without it, you can't provide competitive pricing on proposals making it difficult to compete. Yet, there is a key part of your business that is draining your profits without you knowing it…process management! IT services firms that do not have documented processes become inefficient, unscalable, and are difficult to manage…and they struggle to generate profits.

Colette Releford, founder of Strive Business Solutions, a leading process management consulting firm, works with IT & professional services business leaders to implement their process management system as part of their profit growth strategy. She teaches you to identify the areas of your business that are ripe for process management for both cost containment and reduction…and the critical steps to implement the plan. Empowered with the knowledge from this eLearning event, you will be armed with the four-step system you need to create an efficient, scalable, metric-driven firm that can successfully compete.

In this webinar, you'll learn how to:
• Identify the key process components that should be documented
• Use a simple process management system to document workflow
• Create flowcharts, work instructions, and checklists…and when to use them
• Critique the documented process using a SWOT analysis to ensure it can be implemented

As an added bonus, the first 50 registrants receive Colette's white paper "Why People Are Also A Process" to help you implement the teachings from this eseminar.