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Course/Product Description
Title:

Communication: Effective Workplace Skills

SKU:OT-1002506
Format: Online Training Course
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Description:

The 21st century workplace continues to undergo profound changes, changes that will affect employees at all levels of an organization: ever-increasing global competition; flattening management hierarchies; and greater emphasis on teamwork and team-based projects. These changes reflect constantly evolving information technology, the growth of new work environments, the widening diversity of the workforce, and the increasing prominence of a knowledge-based economy.

In this dynamic business climate, strong communication skills within organizations and with customer and colleagues are necessary if an organization is to flourish.

This course teaches those communication skills required of business professionals throughout organizations. Learners gain an understanding of the fundamentals of communication and are taught how to master the techniques and practices that are hallmarks of powerful and effective business communication.

TARGET AUDIENCE
Business Professionals

TIME TO COMPLETE
60 minutes

PURPOSE
To teach business professionals the fundamentals of effective and ethical communication.

LEARNING OBJECTIVES

After completing this course, the learner will be able to:

  • Identify changes in the workplace that have increased the importance of communication skills in business
  • Define and describe the process of communication
  • Recognize barriers to interpersonal communication and the importance of overcoming them
  • Analyze the flow of communication in organizations, both the barriers to communication and the methods for overcoming them; and
  • Identify the goals of ethical business communication and the tools for communicating ethically and effectively
TOPICS COVERED
  1. Conditions Affecting Workplace Communications
  2. The Five-Step Communication Process
  3. Recognizing and Overcoming Barriers to Interpersonal Communication
  4. Internal and External Communication Functions throughout Organizations
  5. Oral and Written Communications
  6. Downward, Upward, and Horizontal Information Flows
  7. Standards and Practices for Ethical Business Communications
ACCREDITATION

HR CERTIFICATION INSTITUTE


This program has been approved for 1.00 recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute. For more information about certification or recertification, visit the HR Certification Institute homepage at www.hrci.org.

(The use of this seal is not an endorsement by the HR Certification Institute of the quality of this program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.)

Licenses / Designations / Educational Credits:HRCI
All US States: 1
About The Provider: Founded in 1997 by a group of risk management, insurance, and human resources professionals, The Human Equation offers knowledge, training, coaching, and research support on human resources and risk management in both traditional and web-based environments.

Our high-quality e-Learning materials deliver real-world and cost-effective instruction that result in improved employee productivity and reduced employer risk.

The Human Equation's mission is to significantly improve business performance for organizations of all sizes by promoting a fundamental awareness of, and learning solutions for, operational and employment risks.

The Human Equation's products and services portfolio includes a variety of learning solutions that include web-based training courses, labor consulting and coaching helplines, a research repository of news, forms, documents and policies, and an Employee Report Line that manages employee grievances.

Each of our courses are legally reviewed, certified by the American Society for Training & Development (ASTD) for excellence in instruction and design, and accredited by The Human Resources Certification Institute (HRCI) for re-certification credit hours toward PHR and SPHR recertification.
Price: $19.95
Applicable Discounts:Required VolumeDiscountPrice
 Qty: 10$2.00$17.96
 Qty: 25$2.99$16.96
 Qty: 50$3.99$15.96
 Qty: 100$4.99$14.96
 Qty: 250$5.99$13.97
 Qty: 500$6.98$12.97
 Qty: 750$7.98$11.97
More Info: Contact Us For More Information
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Keywords For This Course:

Communication Effective Workplace Skills HRCI speaking listening meeting group communicating

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