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Course/Product Description

Communicating Cross-Culturally: Improving Communications in Culturally Diverse Workplaces Ed. 1

Format: Online Training Course

According to the U.S. Census Bureau, by 2039, the working-age population of the U.S. is projected to be comprised of more minorities than any single-race group. Moreover, globalization has continued, with the number of multinational companies having doubled in the past 20 years. What this means is that businesses and employees in the United States will increasingly come in contact with businesses and employees from many different cultures, and the changing population demographics in the United States will inevitably create a more ethnically diverse American work force.

Because communication styles, managerial approaches, and attitudes toward time and interpersonal relationships stem in part from individuals' cultural backgrounds, communication problems in the workplace are inevitable. Thus, for a modern workplace to function efficiently, employees must achieve a degree of cultural literacy, particularly with regard to how they communicate with one another.

This course defines culture and explains the manner in which culture can affect workplace attitudes and behavior. You will learn how to analyze your own personal culture and how your culture affects your expectations of yourself and others in the workplace, particularly within the context of communication.

Most importantly, you will acquire the techniques for correctly reading and responding to workplace behaviors rooted in cultural differences.

Business Professionals

60 minutes

To teach business professionals techniques for improving communications in increasingly diverse workplaces.


After completing this course, the learner will be able to:

  • Define culture
  • Recognize different cultural values, as expressed in workplace behavior and work styles
  • Identify the ways in which cultural values influence workplace communication
  • Learn to observe behavior neutrally without forming judgments
  • Recognize cultural differences in forms of nonverbal communication
  • Identify and respond to cross-cultural miscommunications in the workplace
  • Implement techniques of successful communication across cultures
  1. The Definition of Culture
  2. Cultural Values that Shape Workplace Behavior
  3. Hierarchical v. Flat Organizational Structure
  4. Task Orientation v. Relationship Orientation
  5. Process Focus v. Goal Focus
  6. Low-Context Culture v. High-Context Culture
  7. Fixed-Time Orientation v. Flexible-Time Orientation
  8. Humanistic v. Mechanistic Employees
  9. Practicing Flexing Skills in the Workplace
  10. Nonverbal Communication: Oculesics, Haptics, and Proxemics

Cultural Attitudes Inventory



This program has been approved for 1.0 recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute. For more information about certification or recertification, visit the HR Certification Institute homepage at

(The use of this seal is not an endorsement by the HR Certification Institute of the quality of this program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.)

Licenses / Designations / Educational Credits:HRCI
All US States: 1
About The Provider: Founded in 1997 by a group of risk management, insurance, and human resources professionals, The Human Equation offers knowledge, training, coaching, and research support on human resources and risk management in both traditional and web-based environments.

Our high-quality e-Learning materials deliver real-world and cost-effective instruction that result in improved employee productivity and reduced employer risk.

The Human Equation's mission is to significantly improve business performance for organizations of all sizes by promoting a fundamental awareness of, and learning solutions for, operational and employment risks.

The Human Equation's products and services portfolio includes a variety of learning solutions that include web-based training courses, labor consulting and coaching helplines, a research repository of news, forms, documents and policies, and an Employee Report Line that manages employee grievances.

Each of our courses are legally reviewed, certified by the American Society for Training & Development (ASTD) for excellence in instruction and design, and accredited by The Human Resources Certification Institute (HRCI) for re-certification credit hours toward PHR and SPHR recertification.
Price: $19.95
Applicable Discounts:Required VolumeDiscountPrice
 Qty: 10$2.00$17.96
 Qty: 25$2.99$16.96
 Qty: 50$3.99$15.96
 Qty: 100$4.99$14.96
 Qty: 250$5.99$13.97
 Qty: 500$6.98$12.97
 Qty: 750$7.98$11.97
More Info: Contact Us For More Information
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Keywords For This Course:

Communicating communication workplace Cross-Culturally Culturally Diverse Workplace Workplaces minorities multinational communicate communicating cross culturally Communicating Cross-Culturally

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