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Course/Product Description
Title:

Communicating Interpersonally: Mastering the Fundamentals of Interpersonal Communication Ed.1

SKU:OT-1003081
Format: Online Training Course
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Description:

Excelling in any sport requires mastering the fundamentals, and the same is true of interpersonal communication skills. While the context of communication situations varies, there are certain fundamental skills that all effective communicators master, including the ability to defuse arguments, overcome doubts, and reach agreement.

Based on the premise that the best communicators take 100 percent responsibility for understanding what others are saying and 100 percent responsibility for making themselves understood, this online course defines the communication techniques called for in different situations. Using a combination of clear explanations and scenarios based on actual workplace situations, the course teaches the practical skills that are essential for becoming an effective communicator and achieving professional success.

TARGET AUDIENCE:
Business Professionals

TIME TO COMPLETE:
120 minutes

PURPOSE:
To teach individuals the fundamental skills of interpersonal communication that are essential for personal and professional success.

LEARNING OBJECTIVES:

After completing this course, the learner will be able to:

  • Identify the basic principles of effective interpersonal communication that are essential for personal and professional success
  • Avoid and defuse arguments by using appropriate communication skills
  • Employ techniques for softening one's demeanor in an effort to become a more effective communicator
  • Recognize and apply proactive modes of communication, including the Explanation Model, the Agreement Model, and the Closure Model
  • Recognize and apply reactive modes of communication, including the Query Model, the Reservation/Doubt Model, and the Question/Confusion/Conflict Model.
TOPICS COVERED:
  1. Why Interpersonal Communication Skills Matter
  2. The Fundamentals of Interpersonal Communication
  3. Avoiding and Defusing Arguments
  4. Adopting SOFTENING Techniques
  5. Using Proactive Modes of Communication
  6. Using Reactive Modes of Communication
ACCREDITATION

HR CERTIFICATION INSTITUTE

This program has been approved for 2.0 recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute. For more information about certification or recertification, visit the HR Certification Institute homepage at www.hrci.org.


(The use of this seal is not an endorsement by the HR Certification Institute of the quality of this program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.)

Licenses / Designations / Educational Credits:HRCI
All US States: 2
About The Provider: Founded in 1997 by a group of risk management, insurance, and human resources professionals, The Human Equation offers knowledge, training, coaching, and research support on human resources and risk management in both traditional and web-based environments.

Our high-quality e-Learning materials deliver real-world and cost-effective instruction that result in improved employee productivity and reduced employer risk.

The Human Equation's mission is to significantly improve business performance for organizations of all sizes by promoting a fundamental awareness of, and learning solutions for, operational and employment risks.

The Human Equation's products and services portfolio includes a variety of learning solutions that include web-based training courses, labor consulting and coaching helplines, a research repository of news, forms, documents and policies, and an Employee Report Line that manages employee grievances.

Each of our courses are legally reviewed, certified by the American Society for Training & Development (ASTD) for excellence in instruction and design, and accredited by The Human Resources Certification Institute (HRCI) for re-certification credit hours toward PHR and SPHR recertification.
Price: $19.00
Applicable Discounts:Required VolumeDiscountPrice
 Qty: 10$1.90$17.10
 Qty: 25$2.85$16.15
 Qty: 50$3.80$15.20
 Qty: 100$4.75$14.25
 Qty: 250$5.70$13.30
 Qty: 500$6.65$12.35
 Qty: 750$7.60$11.40
More Info: Contact Us For More Information

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Keywords For This Course:

Communicating Interpersonally Mastering the Fundamentals of Interpersonal Communication defuse arguments overcome doubts reach agreement workplace

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