HRTrainingCenter.com provides Human Resource training on FMLA, COBRA, HIPAA, HRAs (Health Reimbursement Accounts), HSAs (Health Savings Accounts), FLSA, Payroll, Cafeteria Plans, and more through seminars, online training, webcasts, webinars, and audio conferences. Best sellers include FMLA seminars, COBRA seminars, online payroll training, retirement plan training, and HIPAA training.
Course/Product Description
Title:

Calming Upset Customers Course

SKU:OT-1003612
Format: Online Training Course
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Description:

Learn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach gives you the ability to work through conflicts and remain calm in the work environment. You'll learn how to distinguish between a disturbed and upset customer and how to collaborate with each toward a positive, win-win outcome.

Benefits

  • Gain skills to maintain composure in difficult situations.
  • Benefit from open communication and conflict resolution.
  • Gain trust from customers when their problems are solved.
Session 1
  • Section A: Calming Upset Customers
    • Introduction
    • Course Overview
  • Section B: Why Customers Get Upset
    • People and Systems
    • Why Customers Leave
    • Avoidable Upsets
    • Key Fact
  • Section C: Responding to Upset Customers
    • First Impressions
    • Right Words
    • Key Fact
  • Section D: Calming Your Customers
    • Listening
    • Calming Techniques
    • The Telephone
    • Reaching Agreement
    • Key Fact
    • Customer Satisfaction

About The Provider: LearnKey, Inc., is a premier global provider of self-paced training solutions for corporate, education, government, and personal users.

LearnKey brings the classroom experience to you - where and when you need it.

For nearly two decades, our mission has been to create flexible expert learning solutions - solutions that work for everyone because they are not only easy to use, but they are extremely engaging and interactive.

Our long-term commitment to the learning industry combined with our record of customer satisfaction and years of experience are the reasons LearnKey is recognized as a reputable global company. At LearnKey, we provide expert learning solutions today for tomorrow's leaders.
Price: $99.00
More Info: Contact Us For More Information
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