HRTrainingCenter.com provides Human Resource training on FMLA, COBRA, HIPAA, HRAs (Health Reimbursement Accounts), HSAs (Health Savings Accounts), FLSA, Payroll, Cafeteria Plans, and more through seminars, online training, webcasts, webinars, and audio conferences. Best sellers include FMLA seminars, COBRA seminars, online payroll training, retirement plan training, and HIPAA training.
Course/Product Description
Title:

The Cornerstones Of Sales And Customer Service

SKU:OT-1003651
Format: Online Training Course
Order:Qty:
Description:

Turn good customer service into increased sales and increased customer satisfaction.

This course shows you how to leverage your good customer service to achieve the best possible outcome: customers get more of what they want while your sales go up and your business improves.

At the end of this course you will understand how to listen for nonverbal and verbal signals, ask open-ended questions to help you help the shopper, and build multiple item sales.

Benefits

  • Discover new ways to use teamwork to create innovative business solutions
  • Learn how to keep your team on track so you can streamline decision making
  • Find out how you can project inspirational but focused leadership
Session 1
  • Section A: Customer Service and Selling
    • Spectacular Service
  • Section B: Three Cornerstones
    • Listening
    • Probing
    • Building the Sale
  • Section C: Service Impact
    • Customer's Perception
    • Customer Clues
    • Finding Specific Needs
  • Section D: Strengthening Sale Knowledge
    • Salesman Test

About The Provider: LearnKey, Inc., is a premier global provider of self-paced training solutions for corporate, education, government, and personal users.

LearnKey brings the classroom experience to you - where and when you need it.

For nearly two decades, our mission has been to create flexible expert learning solutions - solutions that work for everyone because they are not only easy to use, but they are extremely engaging and interactive.

Our long-term commitment to the learning industry combined with our record of customer satisfaction and years of experience are the reasons LearnKey is recognized as a reputable global company. At LearnKey, we provide expert learning solutions today for tomorrow's leaders.
Price: $145.00
More Info: Contact Us For More Information
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