HRTrainingCenter.com provides Human Resource training on FMLA, COBRA, HIPAA, HRAs (Health Reimbursement Accounts), HSAs (Health Savings Accounts), FLSA, Payroll, Cafeteria Plans, and more through seminars, online training, webcasts, webinars, and audio conferences. Best sellers include FMLA seminars, COBRA seminars, online payroll training, retirement plan training, and HIPAA training.
Course/Product Description
Title:

The Power Of Telephone Courtesy

SKU:OT-1003652
Format: Online Training Course
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Description:

Are you confident that your company is projecting the best first impression when answering the phone? Making the wrong impression over the phone can discourage customers.

This video shows the right way—and the wrong way—to handle business phones. It's a great tool for teaching your staff how to project a positive view of your organization.

Benefits

  • Understand the importance of telephone image for your business
  • Learn the proper telephone techniques that will let your customer know they are important
  • Learn to demonstrate professionalism on the telephone to create a positive experience for the customer
Session 1
  • Section A: Telephone Courtesy
    • Telephone Techniques
    • Answering Calls
    • Holding Calls
    • Leaving Messages
    • Taking Responsibility
    • Transferring Calls
    • Voice Messaging
    • Handling Problems

About The Provider: LearnKey, Inc., is a premier global provider of self-paced training solutions for corporate, education, government, and personal users.

LearnKey brings the classroom experience to you - where and when you need it.

For nearly two decades, our mission has been to create flexible expert learning solutions - solutions that work for everyone because they are not only easy to use, but they are extremely engaging and interactive.

Our long-term commitment to the learning industry combined with our record of customer satisfaction and years of experience are the reasons LearnKey is recognized as a reputable global company. At LearnKey, we provide expert learning solutions today for tomorrow's leaders.
Price: $99.00
More Info: Contact Us For More Information

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