HRTrainingCenter.com provides Human Resource training on FMLA, COBRA, HIPAA, HRAs (Health Reimbursement Accounts), HSAs (Health Savings Accounts), FLSA, Payroll, Cafeteria Plans, and more through seminars, online training, webcasts, webinars, and audio conferences. Best sellers include FMLA seminars, COBRA seminars, online payroll training, retirement plan training, and HIPAA training.
Course/Product Description
Title:

The Power Of Telephone Courtesy

SKU:OT-1003652
Format: Online Training Course
Order:Qty:
Description:

Are you confident that your company is projecting the best first impression when answering the phone? Making the wrong impression over the phone can discourage customers.

This video shows the right way—and the wrong way—to handle business phones. It's a great tool for teaching your staff how to project a positive view of your organization.

Benefits

  • Understand the importance of telephone image for your business
  • Learn the proper telephone techniques that will let your customer know they are important
  • Learn to demonstrate professionalism on the telephone to create a positive experience for the customer
Session 1
  • Section A: Telephone Courtesy
    • Telephone Techniques
    • Answering Calls
    • Holding Calls
    • Leaving Messages
    • Taking Responsibility
    • Transferring Calls
    • Voice Messaging
    • Handling Problems

About The Provider: LearnKey, Inc., is a premier global provider of self-paced training solutions for corporate, education, government, and personal users.

LearnKey brings the classroom experience to you - where and when you need it.

For nearly two decades, our mission has been to create flexible expert learning solutions - solutions that work for everyone because they are not only easy to use, but they are extremely engaging and interactive.

Our long-term commitment to the learning industry combined with our record of customer satisfaction and years of experience are the reasons LearnKey is recognized as a reputable global company. At LearnKey, we provide expert learning solutions today for tomorrow's leaders.
Price: $99.00
More Info: Contact Us For More Information
Order:Qty:
Share This: Share on Facebook


Share on Twitter


Share on Google+


Certificate Program For HR Generalists
Certificate Program For HR Generalists

Internal Investigations Certificate Program
Internal Investigations Certificate Program

Certificate Program In FMLA &ADA Compliance
Certificate Program In FMLA &ADA Compliance

How To Stop Toxic Employees From Side-Tracking Your Company
How To Stop Toxic Employees From Side-Tracking Your Company

Motivate Or Terminate
Motivate Or Terminate

Payroll Records: What To Keep, What To Toss
Payroll Records: What To Keep, What To Toss

Pre-Employment Screening: Can I Ask That Question?
Pre-Employment Screening: Can I Ask That Question?

How To Supervise Employees Who Don′t Get Along
How To Supervise Employees Who Don′t Get Along

Basics Of Affirmative Action Planning
Basics Of Affirmative Action Planning

HRCI / SHRM 60 Hour Re-Certification Training Suite
HRCI / SHRM 60 Hour Re-Certification Training Suite

Workers′ Comp Cost Savings Tips
Workers′ Comp Cost Savings Tips

Certified Payroll Adminstrator
Certified Payroll Adminstrator

Paycheck Fundamentals Training &Certification Program
Paycheck Fundamentals Training &Certification Program

Dealing with Difficult People
Dealing with Difficult People

Finance And Accounting For Non-Financial People
Finance And Accounting For Non-Financial People

Bring Our Training Courses To Your Location
Bring Our Training Courses To Your Location

Google+HRTrainingCenter.com. 5755 North Point Parkway, Suite 228 | Alpharetta, GA 30022 | 770-410-1219 | support@HRTrainingCenter.com
Copyright HRTrainingCenter.com 2017 | Web Site Development by OTAU
Facebook