HRTrainingCenter.com provides Human Resource training on FMLA, COBRA, HIPAA, HRAs (Health Reimbursement Accounts), HSAs (Health Savings Accounts), FLSA, Payroll, Cafeteria Plans, and more through seminars, online training, webcasts, webinars, and audio conferences. Best sellers include FMLA seminars, COBRA seminars, online payroll training, retirement plan training, and HIPAA training.
Course/Product Description
Title:

Customer Service Series

SKU:OT-1003662
Format: Online Training Course
Order:Qty:
Description:

Quickly improve customer service skills inside your organization and see a significant impact at consumer level. Learn how to deal effectively with angry customers, clients, or colleagues while collaborating to create a win-win outcome.

This series pinpoints the skills that will make every employee aware of the importance of excellent customer service. Series includes four complete courses: Calming Upset Customers, Connecting to Customers through Customer Service, Helping Customers through Quality Service, and The Cornerstones of Sales and Customer Service.

Benefits

  • Gain trust from customers when their problems are solved
  • Learn skills necessary to create a positive customer experience
  • Grow your business by focusing on customer needs
Connecting with Customers through Customer Service Course

Session 1
  • Section A: Customer Satisfaction
    • The Customer Service Connection
    • Working with Customers
    • Extraordinary Customer Service
    • The Customer Service Resource
    • Key Point
    Helping Customers through Quality Service Course
    Session 1
    • Section A: Serving Customers, Helping People
      • Customer Service
      • Making Your Customers Feel Welcome
      • Asking and Listening
      • Giving Your Undivided Attention
      • Going the Extra Mile
      • Showing Appreciation
      • Golden Rule
    The Cornerstones of Sales and Customer Service Course
    Session 1
    • Section A: Customer Service and Selling
      • Spectacular Service
    • Section B: Three Cornerstones
      • Listening
      • Probing
      • Building the Sale
    • Section C: Service Impact
      • Customer's Perception
      • Customer Clues
      • Finding Specific Needs
    • Section D: Strengthening Sale Knowledge
      • Salesman Test
    Calming Upset Customers Course
    Session 1
    • Section A: Calming Upset Customers
      • Introduction
      • Course Overview
    • Section B: Why Customers Get Upset
      • People and Systems
      • Why Customers Leave
      • Avoidable Upsets
      • Key Fact
    • Section C: Responding to Upset Customers
      • First Impressions
      • Right Words
      • Key Fact
    • Section D: Calming Your Customers
      • Listening
      • Calming Techniques
      • The Telephone
      • Reaching Agreement
      • Key Fact
      • Customer Satisfaction

  • About The Provider: LearnKey, Inc., is a premier global provider of self-paced training solutions for corporate, education, government, and personal users.

    LearnKey brings the classroom experience to you - where and when you need it.

    For nearly two decades, our mission has been to create flexible expert learning solutions - solutions that work for everyone because they are not only easy to use, but they are extremely engaging and interactive.

    Our long-term commitment to the learning industry combined with our record of customer satisfaction and years of experience are the reasons LearnKey is recognized as a reputable global company. At LearnKey, we provide expert learning solutions today for tomorrow's leaders.
    Price: $425.00
    More Info: Contact Us For More Information
    Order:Qty:
    Share This: Share on Facebook


    Share on Twitter


    Share on Google+


    How To Stop Toxic Employees From Side-Tracking Your Company
    How To Stop Toxic Employees From Side-Tracking Your Company

    Motivate Or Terminate
    Motivate Or Terminate

    Certificate Program For HR Generalists
    Certificate Program For HR Generalists

    Internal Investigations Certificate Program
    Internal Investigations Certificate Program

    Certificate Program In FMLA &ADA Compliance
    Certificate Program In FMLA &ADA Compliance

    Payroll Records: What To Keep, What To Toss
    Payroll Records: What To Keep, What To Toss

    Pre-Employment Screening: Can I Ask That Question?
    Pre-Employment Screening: Can I Ask That Question?

    How To Supervise Employees Who Don′t Get Along
    How To Supervise Employees Who Don′t Get Along

    Basics Of Affirmative Action Planning
    Basics Of Affirmative Action Planning

    HRCI / SHRM 60 Hour Re-Certification Training Suite
    HRCI / SHRM 60 Hour Re-Certification Training Suite

    Workers′ Comp Cost Savings Tips
    Workers′ Comp Cost Savings Tips

    Certified Payroll Adminstrator
    Certified Payroll Adminstrator

    Paycheck Fundamentals Training &Certification Program
    Paycheck Fundamentals Training &Certification Program

    Dealing with Difficult People
    Dealing with Difficult People

    Finance And Accounting For Non-Financial People
    Finance And Accounting For Non-Financial People

    Bring Our Training Courses To Your Location
    Bring Our Training Courses To Your Location

    Google+HRTrainingCenter.com. 5755 North Point Parkway, Suite 228 | Alpharetta, GA 30022 | 770-410-1219 | support@HRTrainingCenter.com
    Copyright HRTrainingCenter.com 2017 | Web Site Development by OTAU
    Facebook