HRTrainingCenter.com provides Human Resource training on FMLA, COBRA, HIPAA, HRAs (Health Reimbursement Accounts), HSAs (Health Savings Accounts), FLSA, Payroll, Cafeteria Plans, and more through seminars, online training, webcasts, webinars, and audio conferences. Best sellers include FMLA seminars, COBRA seminars, online payroll training, retirement plan training, and HIPAA training.
Course/Product Description
Title:

Customer Service Series

SKU:OT-1003662
Format: Online Training Course
Order:Qty:
Description:

Quickly improve customer service skills inside your organization and see a significant impact at consumer level. Learn how to deal effectively with angry customers, clients, or colleagues while collaborating to create a win-win outcome.

This series pinpoints the skills that will make every employee aware of the importance of excellent customer service. Series includes four complete courses: Calming Upset Customers, Connecting to Customers through Customer Service, Helping Customers through Quality Service, and The Cornerstones of Sales and Customer Service.

Benefits

  • Gain trust from customers when their problems are solved
  • Learn skills necessary to create a positive customer experience
  • Grow your business by focusing on customer needs
Connecting with Customers through Customer Service Course

Session 1
  • Section A: Customer Satisfaction
    • The Customer Service Connection
    • Working with Customers
    • Extraordinary Customer Service
    • The Customer Service Resource
    • Key Point
    Helping Customers through Quality Service Course
    Session 1
    • Section A: Serving Customers, Helping People
      • Customer Service
      • Making Your Customers Feel Welcome
      • Asking and Listening
      • Giving Your Undivided Attention
      • Going the Extra Mile
      • Showing Appreciation
      • Golden Rule
    The Cornerstones of Sales and Customer Service Course
    Session 1
    • Section A: Customer Service and Selling
      • Spectacular Service
    • Section B: Three Cornerstones
      • Listening
      • Probing
      • Building the Sale
    • Section C: Service Impact
      • Customer's Perception
      • Customer Clues
      • Finding Specific Needs
    • Section D: Strengthening Sale Knowledge
      • Salesman Test
    Calming Upset Customers Course
    Session 1
    • Section A: Calming Upset Customers
      • Introduction
      • Course Overview
    • Section B: Why Customers Get Upset
      • People and Systems
      • Why Customers Leave
      • Avoidable Upsets
      • Key Fact
    • Section C: Responding to Upset Customers
      • First Impressions
      • Right Words
      • Key Fact
    • Section D: Calming Your Customers
      • Listening
      • Calming Techniques
      • The Telephone
      • Reaching Agreement
      • Key Fact
      • Customer Satisfaction

  • About The Provider: LearnKey, Inc., is a premier global provider of self-paced training solutions for corporate, education, government, and personal users.

    LearnKey brings the classroom experience to you - where and when you need it.

    For nearly two decades, our mission has been to create flexible expert learning solutions - solutions that work for everyone because they are not only easy to use, but they are extremely engaging and interactive.

    Our long-term commitment to the learning industry combined with our record of customer satisfaction and years of experience are the reasons LearnKey is recognized as a reputable global company. At LearnKey, we provide expert learning solutions today for tomorrow's leaders.
    Price: $425.00
    More Info: Contact Us For More Information
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