HRTrainingCenter.com provides Human Resource training on FMLA, COBRA, HIPAA, HRAs (Health Reimbursement Accounts), HSAs (Health Savings Accounts), FLSA, Payroll, Cafeteria Plans, and more through seminars, online training, webcasts, webinars, and audio conferences. Best sellers include FMLA seminars, COBRA seminars, online payroll training, retirement plan training, and HIPAA training.
Course/Product Description
Title:

Basic Writing Skills For Technical Support Center Representatives

SKU:PA-1005991
Format: Self-Study Course
Order:Qty:
Description:

This course focuses on grammar, writing concisely, using clear sentence structures, and avoiding common business-writing errors.

It was developed in cooperation with Service Strategies, Inc., a company that specializes in working with technical call centers, and contains assignments, practice activities, and written competency exams.

Similar to how college classes work, you do your assigned work on your own, then submit it to your instructor, who grades, comments upon, and returns the assignment to you. The instructor will coach you in this way until you master the skills. FYI, your instructor is also available via email or phone.

Course Outline:

  • Basic Writing Skills
  • Write in Blocks
  • Write Enough, But Not Too Much
  • Mark the Blocks Clearly
  • Use Words the Reader Understands
  • Use Sentences the Reader Understands
  • Write Concisely
  • Use Aids to Understanding
  • Write Clear Procedures
  • Edit and Proofread
  • Know the Commonly Confused Words
  • Avoid the 30 Most Common Business Writing Errors

How To Access Your Course:

This course has 11 lessons or approximately 24 hours of study. You may complete lessons at your own pace, as long as you finish them within four months from date of registration. Instructions for accessing your course materials, plus your Instructor's contact information, will be emailed to you within two business days of registration.

About The Provider: The Business Writing Center offers 41 courses in business writing, from basic grammar to writing audit reports and software documentation.

We train business writers by coaching them through writing and revising documents to make them clear, concise, and professional.

The Center also trains and certifies corporate trainers, college faculty, and anyone interested in teaching explicit business writing skills.
Price: $295.00
More Info: Contact Us For More Information
Order:Qty:
Share This: Share on Facebook


Share on Twitter


Share on Google+


Internal Investigations Certificate Program
Internal Investigations Certificate Program

Service Animals In The Workplace: What You Need To Know
Service Animals In The Workplace: What You Need To Know

What To Do When Applicants Or Employees Have A Criminal History
What To Do When Applicants Or Employees Have A Criminal History

Workers′ Comp 101: The Whats, Whens, And Whys
Workers′ Comp 101: The Whats, Whens, And Whys

Certificate Program For HR Generalists
Certificate Program For HR Generalists

How To Coach Up Or Counsel Out Problem Employees
How To Coach Up Or Counsel Out Problem Employees

How To Get Your Managers To Cooperate With HR
How To Get Your Managers To Cooperate With HR

Certificate Program In FMLA &ADA Compliance
Certificate Program In FMLA &ADA Compliance

How To Avoid Wrongful Termination Claims
How To Avoid Wrongful Termination Claims

Form I-9: Understanding The Anti-Discrimination Provisions Of The Law
Form I-9: Understanding The Anti-Discrimination Provisions Of The Law

Multi-State Payroll Tax Compliance
Multi-State Payroll Tax Compliance

IRS Rules For Inpat &Expat Payroll
IRS Rules For Inpat &Expat Payroll

Dealing with Difficult People
Dealing with Difficult People

How To Communicate With Tact And Professionalism
How To Communicate With Tact And Professionalism

Dress Code Policy Do′s and Don′ts
Dress Code Policy Do′s and Don′ts

How to Supervise People Seminar
How to Supervise People Seminar

Google+HRTrainingCenter.com. 5755 North Point Parkway, Suite 228 | Alpharetta, GA 30022 | 770-410-1219 | support@HRTrainingCenter.com
Copyright HRTrainingCenter.com 2017 | Web Site Development by OTAU
Facebook