HRTrainingCenter.com provides Human Resource training on FMLA, COBRA, HIPAA, HRAs (Health Reimbursement Accounts), HSAs (Health Savings Accounts), FLSA, Payroll, Cafeteria Plans, and more through seminars, online training, webcasts, webinars, and audio conferences. Best sellers include FMLA seminars, COBRA seminars, online payroll training, retirement plan training, and HIPAA training.
Course/Product Description
Title:

Writing Customer-Support Messages

SKU:PA-1005992
Format: Self-Study Course
Order:Qty:
Description:

Writing Customer-Support Messages focuses on structuring the customer-support message to have maximum clarity and effectiveness.

This course contains assignments, practice activities, and written competency exams. Similar to how college classes work, you do your assigned work on your own, then submit it to your instructor, who grades, comments upon, and returns the assignment to you. The instructor will coach you in this way until you master the skills. FYI, your instructor is also available via email or phone.

Course Outline

This course teaches you how to:

  • Interpret the customer's message
  • Acknowledge the customer's feelings
  • Assure the customer that you are working for him or her
  • State the problem
  • Explain the next step or status
  • Describe possible causes (or problems)
  • Explain remedies and actions
  • Decide the next action
  • Request further information
  • Solve the problem
  • When to escalate the contact
  • Write the subject line
  • Write the greeting
  • Explain customer actions
  • Write the next step or options
  • Write a cordial closing
  • Follow up

How To Access Your Course:

This course has 18 lessons or approximately 30 hours of study. You may complete lessons at your own pace, as long as you finish them within four months from date of registration. Instructions for accessing your course materials, plus your Instructor's contact information, will be emailed to you within two business days of registration.

About The Provider: The Business Writing Center offers 41 courses in business writing, from basic grammar to writing audit reports and software documentation.

We train business writers by coaching them through writing and revising documents to make them clear, concise, and professional.

The Center also trains and certifies corporate trainers, college faculty, and anyone interested in teaching explicit business writing skills.
Price: $295.00
More Info: Contact Us For More Information

See Other Courses From This Provider
Order:Qty:
Share This: Share on Facebook


Share on Twitter


Share on Google+


Tax Reform: Changes To Payroll
Tax Reform: Changes To Payroll

Brand New to HR?  Identify The Critical Components Of HR You Need To Know Right Now
Brand New to HR? Identify The Critical Components Of HR You Need To Know Right Now

Electronic Record Retention: Mistakes HR Professionals Can Avoid
Electronic Record Retention: Mistakes HR Professionals Can Avoid

Disability Discrimination And The Interactive Process
Disability Discrimination And The Interactive Process

Certificate Program For HR Generalists
Certificate Program For HR Generalists

Internal Investigations Certificate Program
Internal Investigations Certificate Program

How To Get Your Managers To Cooperate With HR
How To Get Your Managers To Cooperate With HR

How Workers′ Compensation Works (Comprehensive 11-Module Course)
How Workers′ Compensation Works (Comprehensive 11-Module Course)

Tips For Tracking, Monitoring, And Managing Your Workers′ Comp Claims
Tips For Tracking, Monitoring, And Managing Your Workers′ Comp Claims

How To Conduct Employee Relations Investigations
How To Conduct Employee Relations Investigations

Strategic HR Leadership Certificate Program
Strategic HR Leadership Certificate Program

Fraud Alert: Are Your Own Employees Ripping You Off?
Fraud Alert: Are Your Own Employees Ripping You Off?

Certificate Program In FMLA &ADA Compliance
Certificate Program In FMLA &ADA Compliance

Dress Code Policy Do′s and Don′ts
Dress Code Policy Do′s and Don′ts

Dealing with Difficult People
Dealing with Difficult People

The Essentials Of HR Law
The Essentials Of HR Law

Google+HRTrainingCenter.com. 5755 North Point Parkway, Suite 228 | Alpharetta, GA 30022 | 770-410-1219 | support@HRTrainingCenter.com
Copyright HRTrainingCenter.com 2018 | Web Site Development by OTAU
Facebook