It's all too easy to let common workplace courtesy and business etiquette go by the wayside, especially during busy or hard times. However, doing so is a huge mistake.
If employees fail to show respect for one another's ideas, opinions, space, and mental and physical health, teamwork, collaboration, productivity and innovation suffer. If that's not bad enough, when people witness others' rude behavior, they are much more likely to act rudely themselves. So one person's bad habits can have a ripple effect through the whole team.
Conversely, when respect and courtesy are core values, teams flourish. Employees feel that their time and ideas are valued by management and their co-workers. They are more likely to step in and lend a hand when needed, and they care about the success of the team and organization. Their loyalty is strong as is their commitment to meeting their goals. They're happier and healthier and, therefore, more productive.
There's little question that a courteous workplace is the ideal workplace, but how do you transform yours into one? Start by following the advice presented in this training kit.
What You'll Learn
Polite, Professional and Promotable: Etiquette for Today's Workplace teaches you business etiquette ground rules. Follow them, and you will prevent conflicts, build stronger work relationships, present a polished and professional image, and be seen as a model employee—the type that is sure to advance in your organization.
Everyone from front-line employees to c-level executives plays an important role in ensuring that your workplace is one of civility, respect, and courtesy. Completing this training will ensure that you are doing your part to foster that type of environment.
- 44-page workbook stuffed full of advice and etiquette guidelines
- Section 1: Dealing With Technology
- Section 2: Dealing With People
- 60-minute audio conference, Business Communication Etiquette: Dealing With Technology, with a companion PowerPoint presentation
- 60-minute audio conference, Business Communication Etiquette: Dealing With People, with companion PowerPoint presentation