How do you deal with an employee who is constantly late for work? What about the constant complainer or one whose negative behavior is taking a toll on coworkers? What's the best way to handle a sensitive employee who has trouble hearing bad news?
If you don't address these problems, you're putting your organization at risk for missed goals, employee conflict, loss of top performers, even a lawsuit.
Having difficult conversations with employees is never HR's favorite task, but knowing how to handle awkward and uncomfortable situations in a structured, positive way can often turn a problem employee into a valuable team member—something that can only benefit your workplace.
Participate in this interactive webinar, and in just 90 minutes, you'll learn:
- Setting the foundation for effective conversations before your office door closes
- Establishing the right state of mind, reducing stress, and setting the right tone with your employee
- Conversation keys for fixing attitude, behavior, and performance
- Tools for dealing with those especially awkward discussions involving hygiene, gossip, and other areas where it gets personal
- Key phrases that stop employees from going on the defensive and turn them into allies
- Different techniques to apply to difficult employee personality types
- How to ask "What?" instead of "Why?"
- How to apply a natural sense of curiosity to a tense situation to yield creative and innovative solutions
- How to say no to a request for a raise, a promotion, or for more responsibility in a way that preserves egos and builds partnerships
- The main reason people leave organizations and how you can avoid giving them that catalyst
- Techniques for calming the nerves that naturally come along with preparing and conducting difficult conversations
- How to avoid the usual post conversation self-berating that follows performance reviews
Difficult conversations with employees don't need to be that difficult. In just 90 minutes, you'll learn tips and tricks for making tough conversations with employees productive, effective, and even educational. Register now for this risk-free interactive event.
About your Speakers:
Sandra Croweis a speaker, consultant, and author of the book Since Strangling Isn't an Option.
She holds a B.A. with Honors from the University of North Carolina at Chapel Hill in International Studies and an M.A. in Applied Psychology from the University of Santa Monica. She is a certified MBTI (Myers Briggs Type Indicator) practitioner and a certified ontological coach from The Newfield Group, as well as a Professionally Certified Coach from the International Coaching Federation. She has been an active member of the Federal Training Officers' Conference and the National Capital Speaker's Association.
She founded a communications/networking specialty company called Powerlunch, which has been written up in both The Washington Post and The New York Times, as well as the book Chicken Soup for the Soul at Work. In addition, she has hosted her own television show called , which was broadcast weekly on Washington, D.C. Cable Television and has been featured on the TV shows To Tell the Truth and the CBS morning news.
Past clients include The Executive Office of the President, Social Security Administration, the FBI, Department of Agriculture, Marriott, Sony Corporation, Southland Corporation, Citicorp, The Discovery Channel, Sears, The Census Bureau, National Association of Female Executives, National Speakers Association, Union Labor Life Insurance, NASA, the Departments of Army and Navy, Census Bureau, FDA, NIAID, NHGRI, and NCI (National Institutes of Health).
Cannot Attend The Live Presentation?
This presentation is also available in a recorded format, in CD version, as shown in the pricing options below.
|About Webcasts / Audio Conferences / Podcasts:|
Webcasts, audio conferences, and podcasts are presentations that you
attend via the Internet, phone, or mobile device at a specified date and time for "live" versions, or at your convenience for "recorded" and "On-Demand" versions.
versions are interactive, meaning that participants can ask questions in real time, plus are a very cost-effective form of training because 1) you receive fast, convenient learning without
any out-of-office time; 2) you can invite as many colleagues as you'd like to listen in on a single phone line; 3) you incur no travel expenses; and 4) you and your colleagues are back
at work immediately after the session ends!
And though with recorded versions you do lose the ability to ask questions, you gain the ability to hear the presentation numerous
times and to share it with others in your office.
Handout materials and the phone number for live presentations are made available to you prior to the event via email from the
presenter and from the "MyAccount" link on the menu bar. Copies of the presentations are included with recorded versions.