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Course/Product Description
Title:

How to Manage Conflict in the Workplace

SKU:WC-1010998
Date / Time: Recorded
Format: Webinar
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Description:

Studies say managers spend 60 to 90 minutes of every workday dealing with some form of conflict.

Let me guess. Your supervisors tackle all these conflicts with a proactive, positive, problem-solving approach, right?

Not likely. Many (if not most) supervisors take the path of least resistance … ignoring confrontation at all costs. The result: Productivity takes a hit, morale gets crushed and the door opens wider for legal liability.

On July 25, join us for How to Manage Conflict in the Workplace. Discover "HR turnaround strategies" that will help you and your managers end workplace combat — but in a fair, compassionate, constructive way. You'll learn how to become a coach and mentor, rather than unilateral decision-maker and disciplinarian.

Best of all, your trainer will be Paul Falcone, the former VP of HR at NBC Universal, and the man who literally wrote the book on conflict resolution (101 Tough Conversations to Have with Employees).

You'll learn:

How to train managers to address problematic conduct or substandard job performance issues directly and honestly.

The correct words to help set high standards without simultaneously putting others down or turning them off.

How to structure a meeting in which two people (or groups) who avoid each other like the plague can actually sit down in a safe setting, hear each other out and hammer out a solution.

The simple "human nature" rules that can solve any inter-office conflict.

It's easier than you think! And it's more than simply "letting the air out of the balloon" to relieve immediate pressure. Rather, constructive engagements can help realign a team ... reset management's expectations ... and turn around group performance.

Conflict resolution is one of the most critical leadership skills for any manager. With the tips learned in this 75-minute webinar, you'll see the drama melt away, productivity increase and (over time) watch old wounds heal.

Cannot Attend The Live Presentation?

This presentation is also available in a recorded format, in CD version, as shown in the pricing options below.

About Webcasts / Audio Conferences / Podcasts:

Webcasts, audio conferences, and podcasts are presentations that you attend via the Internet, phone, or mobile device at a specified date and time for "live" versions, or at your convenience for "recorded" and "On-Demand" versions.

The live versions are interactive, meaning that participants can ask questions in real time, plus are a very cost-effective form of training because 1) you receive fast, convenient learning without any out-of-office time; 2) you can invite as many colleagues as you'd like to listen in on a single phone line; 3) you incur no travel expenses; and 4) you and your colleagues are back at work immediately after the session ends!

And though with recorded versions you do lose the ability to ask questions, you gain the ability to hear the presentation numerous times and to share it with others in your office.

Handout materials and the phone number for live presentations are made available to you prior to the event via email from the presenter and from the "MyAccount" link on the menu bar. Copies of the presentations are included with recorded versions.

Licenses / Designations / Educational Credits:PHR / SPHR Re-Certification Credits
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Georgia: 1.25
Hawaii: 1.25
Idaho: 1.25
Illinois: 1.25
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Kentucky: 1.25
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Maine: 1.25
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About The Provider: The HR Specialist family of products helps HR professionals quickly resolve their daily challenges. From state-specific employment law to compensation and benefits, our experts give you the HR advice you need to know.

Whether you're new to HR or an experienced pro - a department of one or 10 - you can trust the practical, plain-English advice from HR Specialist. We'll save you time and headaches by focusing on what you need to know, when you need to know it. That makes you the HR expert your company can rely on and gets you the recognition you deserve.
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