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Course/Product Description
Title:

Reducing Human Error: Processes And Strategies That Get To The “Root” Of The Problem

SKU:WC-1011139
Date / Time: Recorded
Format: Webinar
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Description:

Companies in the U.S. lose an estimated $3.6 million daily due to human error, which translates into more than $1 billion annually…and this estimate may be on the low side! Additionally, approximately 95 percent of human errors are due to the design of a company's systems.

In order to begin to address these human error events, one of the most critical components for success is to establish an investigation process that clearly identifies the root causes, including both internal variables (such as attitude and attention) and external variables – including training, equipment design, and work instructions.

You'll learn:

  • Why understanding "human error" is really more about understanding "human behavior"
  • A clear, complete and comprehensive working definition of "human error" - and why this definition is critical for success
  • What needs to be included in a comprehensive human factors investigation and evaluation process
  • The most important internal and external variables - most of which are usually missed in a typical investigation
  • A complete rundown of critical human factor variable categories - including procedures, human factors, training, supervision, communication, and more
  • Proven approaches for effectively training both new and veteran employees
  • A proven 6-step process for maintaining effective systems over the long haul
  • How to track, trend, and monitor your systems for continued success

About your Speakers:

Ginette M. Collazo has a PhD. in Industrial/Organizational Psychology from the Interamerican University of Puerto Rico. She has over 10 years of experience in the technical training, organizational development and human reliability fields in the pharmaceutical industry. She has worked for Wyeth, Schering Plough, Johnson &Johnson, and Bristol Myers Squibb. Having implemented reliability programs in various industries, Dr. Collazo understands what works and what doesn't when trying to change a culture from an error-prone environment to an error-free learning organization.

Cannot Attend The Live Presentation?

This presentation is also available in a recorded format, in CD version, as shown in the pricing options below.

About Webcasts / Audio Conferences / Podcasts:

Webcasts, audio conferences, and podcasts are presentations that you attend via the Internet, phone, or mobile device at a specified date and time for "live" versions, or at your convenience for "recorded" and "On-Demand" versions.

The live versions are interactive, meaning that participants can ask questions in real time, plus are a very cost-effective form of training because 1) you receive fast, convenient learning without any out-of-office time; 2) you can invite as many colleagues as you'd like to listen in on a single phone line; 3) you incur no travel expenses; and 4) you and your colleagues are back at work immediately after the session ends!

And though with recorded versions you do lose the ability to ask questions, you gain the ability to hear the presentation numerous times and to share it with others in your office.

Handout materials and the phone number for live presentations are made available to you prior to the event via email from the presenter and from the "MyAccount" link on the menu bar. Copies of the presentations are included with recorded versions.

Licenses / Designations / Educational Credits:COC
All US States: 0.15
About The Provider: BLR® is the leader in helping organizations, and their employees, reduce safety, environmental and employment compliance-related legal exposure, stay on the right side of law, and achieve their full potential. We offer best-in-class compliance product and services that includes news, information & analysis, best practice guidance, employee training and turn-key tools delivered in a wide range of formats from online applications, live events and websites to books, CD's, Video, Posters and newsletters geared to all sized organizations and industries.
More Info: Contact Us For More Information
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