How To Talk About Difficult Topics At Work: Conflict, Criticism & Sensitive Subjects
|Date / Time:
Have you ever had a disagreement with a co-worker blow up in your face? Or tolerated an employee performance problem because you weren't sure how to bring it up?
Perhaps you've wanted to give your boss or a co-worker some constructive feedback, but you were concerned about the reaction you might get. We tend to avoid difficult conversations because talking about sensitive topics feels hazardous or uncomfortable. However, delaying these discussions frequently makes the situation worse.
The key to successfully addressing tough topics is knowing how to talk about them in the right way.
Join us for How to Talk About Difficult Topics at Work. Coaching expert Dr. Marie McIntyre will provide specific strategies for giving constructive feedback to colleagues, as well as bringing up those "sensitive" issues that people are afraid to mention.
- 6 reasons why tough topics can be terrifying
- The high price you pay for avoiding difficult conversations
- Recognizing which work discussions always require "special handling"
- The importance of assessing power relationships before having a tough talk
- How to recognize when "letting it go" is the best strategy
- Why you need different "road maps" for bosses, coworkers, &employees
- 7 questions you must answer to prepare for a difficult conversation
- The secret to discussing work frustrations: always identify the business problem
- How to avoid surprises by "getting inside the head" of the other person
- The importance of carefully crafting your opening statement
- Reducing resistance by focusing on facts and anticipating feelings
- How to shift a discussion from arguing to problem-solving
- A sure sign of success: agreement on solutions and action steps
- The special challenge of talking with top executives
You can also pose your management question directly to Marie McIntyre. And because this is a webinar, there is no limit to the number of colleagues you can invite to sit in on this interactive event.
Cannot Attend The Live Presentation?
This presentation is also available in a recorded format, in CD version, as shown in the pricing options below.
|About Webcasts / Audio Conferences / Podcasts:|
Webcasts, audio conferences, and podcasts are presentations that you
attend via the Internet, phone, or mobile device at a specified date and time for "live" versions, or at your convenience for "recorded" and "On-Demand" versions.
versions are interactive, meaning that participants can ask questions in real time, plus are a very cost-effective form of training because 1) you receive fast, convenient learning without
any out-of-office time; 2) you can invite as many colleagues as you'd like to listen in on a single phone line; 3) you incur no travel expenses; and 4) you and your colleagues are back
at work immediately after the session ends!
And though with recorded versions you do lose the ability to ask questions, you gain the ability to hear the presentation numerous
times and to share it with others in your office.
Handout materials and the phone number for live presentations are made available to you prior to the event via email from the
presenter and from the "MyAccount" link on the menu bar. Copies of the presentations are included with recorded versions.
|Licenses / Designations / Educational Credits:||PACE|
All US States: 1.5
All Canadian Provinces: 1.5
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|Keywords For This Course:|
management, coaching, discipline, employees, performance, reviews, conflict, feedback, communication, conversations
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