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Course/Product Description
Title:

Dealing With Difficult Employees: How To Successfully Handle Workplace Personalities And Defuse The Drama

SKU:WC-1025131
Date / Time: Recorded
Format: Webinar
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Description:

It’s no secret that “difficult” people are all around us, even at work.

Perhaps employees are sparring over political views, or gossip is spreading about one particular person. Maybe there’s a “squeaky wheel” employee whose constant demands you are trying to accommodate.

Dealing with challenging personalities can seem like an uphill and losing battle. But, there are many practical strategies you can use to handle the difficulties such workers present.

Join us for practical, proven tips to handle difficult employees and defuse workplace drama.

You’ll learn how to:

  • Take a look inward to become better equipped with the tools to solve the problems difficult employees create
  • Talk to difficult employees about their behavior and how to improve it
  • Coach difficult employees into behavior change
  • Influence employees to get them to be productive at work—and leave the rest at home
  • Reduce conflict in the workplace
  • Detect whether an employee can or should be saved
  • And much more!
About Your Presenter:

Catherine Mattice Zundel, MA, SPHR, SHRM-SCP
Consultant
Civility Partners

Catherine Mattice Zundel, MA, SPHR, SHRM-SCP, is an internationally recognized expert on the topic of workplace bullying, and she partners with her clients to effectively eradicate it through proactive, strategic approaches. Her clients range from Fortune 500’s to small community businesses, universities and hospitals, nonprofits, and government agencies. She has published articles in a variety of industry trade magazines, appeared on NPR, and been cited in nationwide news venues such as The Washington Times and Psychology Today. She co-authored the book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, which Ken Blanchard called, “the most comprehensive and valuable handbook” on the topic. She recently released a second book entitled, SEEKING CIVILITY: How Leaders, Managers & HR Can Create a Workplace Free of Bullying. Mattice is also the current president of the National Workplace Bullying Coalition.

Cannot Attend The Live Presentation?

This presentation is also available in a recorded format, in On-Demand version, as shown in the pricing options below.

About Webcasts / Audio Conferences / Podcasts:

Webcasts, audio conferences, and podcasts are presentations that you attend via the Internet, phone, or mobile device at a specified date and time for "live" versions, or at your convenience for "recorded" and "On-Demand" versions.

The live versions are interactive, meaning that participants can ask questions in real time, plus are a very cost-effective form of training because 1) you receive fast, convenient learning without any out-of-office time; 2) you can invite as many colleagues as you'd like to listen in on a single phone line; 3) you incur no travel expenses; and 4) you and your colleagues are back at work immediately after the session ends!

And though with recorded versions you do lose the ability to ask questions, you gain the ability to hear the presentation numerous times and to share it with others in your office.

Handout materials and the phone number for live presentations are made available to you prior to the event via email from the presenter and from the "MyAccount" link on the menu bar. Copies of the presentations are included with recorded versions.

Licenses / Designations / Educational Credits:PHR/SPHR
All US States: 1.5
About The Provider: BLR® is the leader in helping organizations, and their employees, reduce safety, environmental and employment compliance-related legal exposure, stay on the right side of law, and achieve their full potential. We offer best-in-class compliance product and services that includes news, information & analysis, best practice guidance, employee training and turn-key tools delivered in a wide range of formats from online applications, live events and websites to books, CD's, Video, Posters and newsletters geared to all sized organizations and industries.
More Info: Contact Us For More Information
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Keywords For This Course:

Dealing with Difficult Employees: How to Successfully Handle Workplace Personalities and Defuse the Drama, Difficult EEs, workplace drama, leadership, coaching, ADA, protected employees, civil rights, Catherine Mattice, Civility Partners, difficult employees, dealing with difficult people, conflict at work, workplace conflict, annoying coworker, difficult boss, difficult coworker

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