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Course/Product Description
Title:

15 Cornerstones For Coaching And Conflict Resolution

SKU:WT-1000486
Format: Webinar
Description:

15 Cornerstones For Coaching And Conflict Resolution

Have you ever spent half of your day managing conflict among employees? Do you have trouble getting work done because of tension and a lack of cooperation? Are you ready to turn conflict into opportunities and prevent unresolved conflict from stymieing your operation?

Everyone looks at the world a bit differently, which means there will always be conflict. However, conflict can be healthy as long as it's addressed appropriately so it doesn't become a barrier to organizational or individual success.

In fact, good decisions can arise from constructive conflict - and part of your job as an HR professional and coach is to make that happen. This webinar will show you how to get this done by teaching you skills for conflict resolution.

Learning Objectives:

By attending this webinar, you will learn how to:

  • Identify - and avoid - the actions that will automatically spark a conflict or add fuel to a fire that is already burning
  • Reduce interpersonal conflict by communicating openly and objectively and teaching your employees to do the same
  • Apply intervention strategies for each of the three stages of conflict
  • Know which conflict resolution style best describes you and address conflict accordingly
  • Deal with workplace conflict cooperatively and collaboratively by respectfully engaging the employees involved
  • Be supportive yet assertive with calm and constructive statements during conflict resolution
  • Recognize red flag warnings that will eventually lead to unrest and conflict
  • Use conflict to energize your employees and force them out of their comfort zones

About Your Speaker

Carol Hacker is a celebrated speaker and author who is nationally recognized as a "high-content presenter who motivates". Carol teaches her audiences how to build profitability through winning teams, productivity, employee competence, and a commitment to excellence.

As the author of over 400 published articles, 14 books, and scores of audio CDs, her conference attendees number in the hundreds of thousands. She presents more than 100 programs every year on recruiting, retention, leading a multigenerational workforce, team building, performance evaluation, motivation, change management and more.

PHR / SPHR Credits!

This program has been approved for 1.5 recertification credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI's criteria to be pre-approved for recertification credit.

Licenses / Designations / Educational Credits:PHR / SPHR Re-Certification Credits
All US States: 1.5

SHRM Certification Credits
All US States: 1.5
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Price: $239.00
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