Getting Along With the Hard to Get Along With
Headache Remedies and Other Pain Relievers for Dealing with Difficult Behavior
Some days it just doesn't pay to get out of bed! Ever said that? Most of us that deal with the public find there are just some people that are impossible! This program will provide you with excellent self management techniques and coaching tactics on dealing with the challenging people issues that frequent the workplace.
This program will examine the groundwork that must be laid in your branch or your department in order for you to help negative or difficult people see that what they are doing isn't working. If you are ready to put an end to allowing people who sabotage teamwork or those that can't quit whining or the folks you seem to dread or the ones that don't pull their load this program is for you! How about those customers that are demanding or demeaning?
You will enjoy hearing Honey Shelton, one of the nation's top coaching trainers, discuss ideas and solutions for improving communication, teamwork, production and morale. Have your pen handy as you take note of how to master getting along with the hard to get along with!What We Will Cover:
- Helping those you influence see and manage their behavior
- Understanding yourself & others - motivation, how it works
- Creating effective boundaries
- Creating a work environment everyone wants to work in
- Choice Theory - what it is, how to apply it
- Ground rules, expectations and goals
- Coaching - what works, what doesn't work
- Consequences vs. punishment
- Effective dialog techniques - what to say, how to say it
- The WDEP approach to creating enviable relationships
- Follow-through that sparks change
Who Should Attend
Trainers, supervisors, assistant supervisors, anyone with responsibility for coaching others on how to succeed in dealing with others.
|About The Provider:
||Since 1983 Total Training Solutions has produced dozens of videotapes, CD-Roms, DVD's and web-based training modules. In addition to off-the-shelf products, Total Training Solutions also develops custom training products and consults with financial institutions to develop their own training curriculum.
For timely delivery of training topics, webinars or web conferencing is an unbeatable option. We now offer over 100 live programs per year and you can even purchase the recorded or ondemand session if you are unable to attend the live program.
We have worked exclusively with the financial industry since our founding. Because of this, we understand the needs of training departments in financial institutions and are alert to changes which affect the industry.
Attend the live session with the opportunity to ask questions to the presenter. You also receive a link to the handouts. All registrations for a live event will be given access to the OnDemand recording, at no additional cost, for seven days following the event. This will allow a flexible alternative when last minute conflicts intrude on scheduled events.
CD-Rom includes audio and video of recorded webinar plus hard copy handouts. You will also receive 6 months access to the OnDemand weblink as an added free bonus.
Includes a weblink for unlimited viewing for 6 months after the date of the webinar as well as a link to handouts.
Live + Recorded:
Includes all three options above. Live session, OnDemand Weblink, and CD-Rom plus Hardcopy Handouts.
Live + OnDemand:
Includes two of the options above. Live session and 6 months access to OnDemand Weblink plus link to handouts.
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