In this training session, you will learn how to effectively master the mindset of a coach, establish coaching objectives, measure performance, deliver critical feedback without bruising egos, and implement an appropriate reward system.

Learning Objectives:

Highlights of this high-content audio conference include how to:

• Conduct a performance improvement session with the goal of helping the employee make needed changes
• Temper premature criticism before it leads to having to discipline and what to do when you have no choice but to do so
• Rate your effectiveness as a coach even when you manage from the sidelines
• Meet the challenges of coaching head-on, despite difficult workplace issues
• Deliver high-impact feedback so that your employees can correct problems before they become bad habits
• Address problems and provide coaching for each of three levels of performers – super stars, average performers, and below average performers
• Not give up on an employee even when you feel like there is no hope