Course Details

Conflict, Criticism & Sensitive Subjects: How To Talk About Difficult Topics At Work

Webinar: ID# 1007146
Date: Recorded
About This Course:
Has a disagreement with a colleague ever blown up in your face? Perhaps you put off addressing employee problems because you weren't sure how to bring them up. Perhaps you'd like to give your boss some helpful feedback, but are concerned about the reaction you might get.

Because difficult conversations can feel uncomfortable and hazardous, we tend to avoid having them. However, delaying the discussion often makes the situation worse, sometimes resulting in serious business problems.

The secret to successfully handling these tough topics is learning to talk about them in the right way. Instead of producing defensiveness and arguments, a well-managed discussion can lead to mutual understanding and productive collaboration.

Join us for Conflict, Criticism & Sensitive Subjects. In this webinar, you will learn specific strategies for discussing sensitive issues with co-workers, employees and management. Here are some of the subjects we will cover:
  • Recognizing when work discussions require special handling

  • Evaluating the "power equation" to determine the best approach

  • 7 questions you must answer before having a difficult conversation

  • Getting off to a good start with a carefully crafted opening statement

  • 3 different "road maps" for talking with bosses, coworkers & employees

  • 6 reasons why tough topics can be intimidating

  • The secret to complaining at work: always focus on the business problem

  • Reducing defensiveness by anticipating disagreements and focusing on facts

  • Staying on track: how to avoid arguments and encourage collaborative problem-solving

  • Agreeing on solutions and action steps: a sure sign of success

  • Learning to recognize when "letting it go" is the best strategy

  • How to manage the special challenge of talking with top executives
You can also pose your management question directly to Marie McIntyre. And because this is a webinar, there is no limit to the number of colleagues you can invite to sit in on this interactive event.
Conflict, Criticism & Sensitive Subjects: How To Talk About Difficult Topics At Work
Available on CD format
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