Criticism & Discipline Skills for Managers and Supervisors

All managers have to deal with difficult employees at some point. This seminar is an ideal way for you and your colleagues to get important training in performance management all at once. After this seminar, you and the rest of your management team will speak the same language. You'll support each other in creating action plans, managing difficult employees and applying progressive discipline.

• Approach an employee about the problem behavior … in a way that minimizes accusations, hostility and defensiveness


• Create an improvement plan … and get your employee to commit to it


• Coach the employee … so there's no chance of misunderstanding


• Document the process … to encourage steady progress


• Discipline, reassign or dismiss the person if the problem doesn't improve … and handle it all fairly