Establishing And Analyzing Payroll Benchmarks And Metrics

Webinar: ID# 1028839
Recorded CD or On-Demand
About This Course:
Due to the evolution of the payroll department, payroll professionals are finding themselves in need of skills to continuously improve on the performance of payroll.

This webinar will give you a valuable start to begin benchmarking. You will learn how to begin to measure your performance and how to use that information to ensure your payroll department is on the leading edge of today's industry.


  • Evolution of Payroll Best Practices
  • Benchmark Basics
  • Types of Benchmarking
  • How to Start Benchmarking
  • Metrics Basics
  • What to Measure and Why
  • Data Collection Methods
Customer Focus
  • Types of Customers
  • Identifying Customer Requirements
About The Presenter

Dayna J. Reum, CPP, FPC
  • Currently the director of payroll operations at Lurie Children’s Hospital of Chicago
  • Has been heavily involved in the payroll field for more than 15 years
  • Starting as a payroll clerk at a small Tucson company, she moved on to be a payroll team leader at Honeywell Inc.
  • During her time at Honeywell Inc. she obtained her FPC (Fundamental Payroll Certification) through the American Payroll Association
  • Received several merit awards for customer service and acquisitions, and divestiture
  • Taught at the Metro Phoenix American Payroll Association meetings and at the Arizona State Payroll Conference
  • Has her CPP (Certified Payroll Professional) through the APA
  • Also serves on the National American Payroll Association on the national Strategic Leadership Task Force, Government Affairs Task Force (PA Local tax subcommittee)
  • Received a Citation of Merit for her service along with being a Gold Pin member of the APA
  • Certified in HR hiring and firing practices and is a Six-Sigma Greenbelt
Establishing And Analyzing Payroll Benchmarks And Metrics
Available on CD or On-Demand formats
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