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Dealing With Difficult Employees: How To Successfully Handle Workplace Personalities And Defuse The Drama

Webinar: ID# 1025131
Recorded On-Demand
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About This Course:
It’s no secret that “difficult” people are all around us, even at work.

Perhaps employees are sparring over political views, or gossip is spreading about one particular person. Maybe there’s a “squeaky wheel” employee whose constant demands you are trying to accommodate.

Dealing with challenging personalities can seem like an uphill and losing battle. But, there are many practical strategies you can use to handle the difficulties such workers present.

Join us for practical, proven tips to handle difficult employees and defuse workplace drama.

You’ll learn how to:
  • Take a look inward to become better equipped with the tools to solve the problems difficult employees create
  • Talk to difficult employees about their behavior and how to improve it
  • Coach difficult employees into behavior change
  • Influence employees to get them to be productive at work—and leave the rest at home
  • Reduce conflict in the workplace
  • Detect whether an employee can or should be saved
  • And much more!
About Your Presenter:

Catherine Mattice Zundel, MA, SPHR, SHRM-SCP
Consultant
Civility Partners

Catherine Mattice Zundel, MA, SPHR, SHRM-SCP, is an internationally recognized expert on the topic of workplace bullying, and she partners with her clients to effectively eradicate it through proactive, strategic approaches. Her clients range from Fortune 500’s to small community businesses, universities and hospitals, nonprofits, and government agencies. She has published articles in a variety of industry trade magazines, appeared on NPR, and been cited in nationwide news venues such as The Washington Times and Psychology Today. She co-authored the book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, which Ken Blanchard called, “the most comprehensive and valuable handbook” on the topic. She recently released a second book entitled, SEEKING CIVILITY: How Leaders, Managers & HR Can Create a Workplace Free of Bullying. Mattice is also the current president of the National Workplace Bullying Coalition.
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Dealing With Difficult Employees: How To Successfully Handle Workplace Personalities And Defuse The Drama
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