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Effective Exit Interviews

Webinar: ID# 1026301
Recorded CD
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About This Course:
There is a wealth of information to be gained from an effective exit interview. If done properly you can learn what you need to change, improve or keep the same. Since turnover is so expensive, opportunities to learn how to keep the most valuable employees in the future is vital to the ongoing success of the company.

Unfortunately, all too often only lip service is given to this potentially valuable source of learning what went wrong. We have created a culture of fear of being honest. Almost everyone offers platitudes and half-truths when asked for sensitive information.

Think for a minute about trying to get accurate reference material from former employers. So afraid of lawsuits they are trained to provide only the most basic information, so too with exit interviews. For the average person being interviewed it feels like walking through a mine-field. The risk of loss of reputation stifles most people from being absolutely honest about why they are leaving the job. So, they make up a story such as ‘It's time for me to pursue other areas of professional interest' or ‘I am planning to spend more quality time with my family.'

How do you get them to feel safe enough to offer some valuable truths? We will offer strategies for creating trust and rapport, as well as offering information to make your exit interview more powerful.

Finally, we will make suggestions as to how you can analyze the data and make recommendations for change within your organization. This topic is valuable for managers at all levels in the organization as well as human resource professionals. Not only will you learn how to conduct effective exit interviews, but you will learn how to use the information gained to improve upon the processes and management style within your organization.

AGENDA

Introduction
  • Why Conduct Exit Interviews?
  • Potential Value to Be Gained
Who Should Be Conducting the Exit Interview and Why?
  • Internal Interviewers
  • External Personal Interviews
  • Online Surveys
Acquiring Additional Skills
  • Interviewing Skills
  • Interviewing Biases
  • The Art and Science of Interviewing
Building Trust and Rapport
  • Promises That Must Be Made and Kept
  • Creating and Maintaining a Reputation for Confidentiality
The Interview Itself
  • Potential Format of the Exit Interview
  • Sample Questions to Be Asked
Using the Data Collected
  • Compiling the Information
  • Offering Feedback to Management
  • Creating New Processes and Training Programs
About The Presenter

Arlyne Diamond, Ph.D.
  • Founder and president of her consulting company, Diamond Associates which was established in 1981
  • Has been consulting to organizations about people and their processes for well over thirty years. Clients range from small business and professional practice owners to large publicly held companies and government agencies
  • In addition to consulting she taught a range of graduate courses in both psychology and in an MBA program
  • During her career as a psychologist the courses she taught included conducting interviews and evaluations
  • Was a well-respected forensic psychologist offering recommendations to the courts of Santa Clara County and elsewhere based on her evaluations
  • Also supervised both pre-and post-doctoral candidates working towards their required supervision hours; her focus was on helping them learn to properly diagnose (interview, evaluate) and then treat
  • Since 1990 she has focused exclusively on helping people and companies grow successfully. Thus her focus is on business and management
  • Spent almost five years teaching in an MBA program where she taught many courses including the capstone Human Resources course; some of the other courses were "Career Decisions", "Leadership & Organizational Behavior", "Employment Law (Compliance issues)", "The Legal, Political and Ethical Dimensions of Business", "Quality and Performance Excellence", "International Business", "Change Management", "Negotiation Skills", and the MBA Business Planning capstone
  • A prolific writer having published well over two hundred articles in various publications and is completing her fifth book, which will be released before the end of the summer
  • Noted for helping her clients get the best out of themselves and others, she has been described as someone who is warm, trustworthy, intelligent and able to cleave to the essence of a problem
  • Has well established interview and evaluation skills
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Effective Exit Interviews
Available on CD format
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