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About This Course:
Congratulations! You're the new supervisor! Or, perhaps you've been in a supervisory position for some time now and want to sharpen your supervisory skills. This "nuts-and-bolts" webinar  is crammed with dozens of "field tested" techniques to put you on the path to supervisory success  You will gain new insight, practical pointers, and terrific tips for handling even the most difficult supervisory issues.

Covered Topics:

  • Overcoming initial fears and concerns about your new role
  • Making the transition from "buddy to boss"
  • The  five crucial things to say right away
  • How to handle the situation if your authority is questioned
  • Seven steps to gain instant supervisory success
  • The top five "New Supervisor To-Do's" and "Not To-Do's"
  • Effective strategies for managing people who are friends
  • A game plan for managing those who wanted your job
  • Ways to manage employees who are older than you
  • Methods for dealing with passive-aggressive employees
  • Ways to effectively handle "office pests" and employees who require excessive hand-holding
  • A tool-kit of "first-line" supervisory skills, including communication essentials, giving and receiving effective feedback, issuing orders, and "planting" ideas
  • Setting achievable and understandable expectations for those you supervise
  • Ways to guide your staff to provide excellent customer service, including techniques for dealing with difficult customers/members

Who Should Attend

Teller supervisors, assistant managers, branch managers, operations managers, assistant vice presidents, human resources personnel-anyone in a supervisory capacity.

The Presenter

Margaret DeMarino is a corporate trainer, specializing in the area of written and verbal communication, supervisory skills, administrative training, and customer service. Known for her functional webinars and workshops filled with practical pointers, Ms. DeMarino offers workshops and webinars to a wide range of clients including, banks and financial institutions, manufacturing companies, state and federal government agencies, and others. Ms. DeMarino holds a B.A. in Communication Arts from the University of Dayton and was a Fellow of the Yale-New Haven Teachers Institute at Yale University. She also currently free-lances for the Hartford Courant.

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