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Coaching Skills For Managers & Supervisors

Webinar: ID# 1001699
Date: Recorded
About This Course:
"63% of organizations use some form of internal coaching, and half of the rest plan to. Yet coaching is a small part of the job description for most managers. Nearly half spend less than 10% of their time coaching others." – Conference Board survey

Every job is actually performed by two people – the employee who is paid to accomplish results and the manager who is paid to ensure that this happens.

So when staff members become unproductive, unmotivated, or disruptive, a manager's first thought should be, "How do I get things back on track?" The answer to that question almost always involves coaching.

Join us Coaching Skills for Managers & Supervisors and you will learn when coaching is needed and why managers sometimes avoid these conversations. You will also be given specific strategies for conducting a successful coaching discussion, dealing with difficult employees, and following up to ensure success. Finally, we will consider what to do when coaching doesn't work.

The program will include the following topics:

The 5 most common coaching roadblocks
Quick Quiz: Your personal barriers to coaching
Understanding and using the performance distribution curve
Why "wimpy managers" aren't really managers at all
7 specific causes of employee performance issues
5 coaching challenges: Newbies, Androids, Power Grabbers, Clingers, & Divas
"Management presence": the key ingredient for coaching success
The difference between developmental coaching & remedial coaching
How managers sometimes contribute to performance problems
Improving employee performance by shifting your leadership style
The 10-step formula for an effective coaching discussion
How to engage an employee in the coaching process
Managing employee diversions: keeping the coaching discussion on track
Following up: the secret to coaching success
When to employ corrective action instead of coaching
When coaching doesn't work: Slackers, Square Pegs, & Poisonous People

In every management job, coaching challenges occur on a regular basis. New employees confront learning curves, seasoned staff members tackle unfamiliar tasks, and difficult employees create workplace problems. But since no one is born knowing how to be a coach, managers must learn the specific skills and techniques required to handle these situations effectively.

Join us to find out all the secrets to effectively coaching others to improved performance.
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