Techniques for Navigating Challenging Conversations at Work

Webinar: ID# 1016945
Recorded CD
About This Course:
Navigating challenging conversations at work can be career enhancing or ending and knowing the right techniques can help you step up to the challenge with confidence. So many individuals ignore or put off the conversations in the hopes that the issue will just go away. It won't.

This webinar will give you tools and techniques to help you achieve more effective outcomes to challenging conversations at work.

We will help you prepare for the challenging conversation through self-reflection, timing, fact finding, assumption testing and setting considerations. Once you are properly prepared, having the tools for the interpersonal empowerment will help you maintain the self-esteem of your colleague.

In addition, you can create an environment for a productive outcome. Learning some emotional intelligence techniques will help enhance the conversation and, over time, your career. The webinar will show effective tools and techniques to enhance your relationships at work.


Preparation Is Critical for Success
  • Self-Reflection - Check Your Perception for Accuracy
  • Timing - Investigate the Optimal Time to Broach the Subject
  • Fact Finding - Be Sure That You Have Verified Your Facts
  • Test Assumptions - What Assumptions Do You Have and Are They Well Founded
Craft the Message
  • Clarify - What Is the Scope of the Issue
  • Style - Adapt the Message to the Style of the Person
  • Intent - What Is Your Best Outcome
  • Facts and Feelings - Spell Out Your Observations and Feelings
  • Succinct - Be Brief for Impact
  • Anticipate - What Is Their Likely Response
Face the Challenge
  • Jump in - Have the Conversation
  • Esteem - Maintain Everyone's
  • Listen - Listen for Solutions
  • Involvement - Ask for Help With Solutions
  • Share - Your Feelings and Thoughts
  • Summarize - Summarize What You Understand
  • What Worked and What Didn't
  • Follow-Up
About The Presenter

Cathy Graham
  • Certified business coach, organizational development expert, and HR executive who has more than 20 years experience working with leaders and teams
  • Certified in the Hogan, Everything DiSC, Franklin-Covey, and Development Dimensions International (DDI)
  • Writes regularly on the Workplace Navigator Blog
  • Obtained the SPHR credential from the Society for Human Resource Management in 2002
  • In 2011, she obtained her Certified Compensation Professional (CCP) designation from World at Work
  • Master of arts degree in human resources and organizational development, University of San Francisco; B.A. degree, Cornell University
Techniques for Navigating Challenging Conversations at Work
Available on CD format
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