shopping cart0
Call for support:
770-410-1219

How To Deliver Exceptional Customer Service Agenda

how-to-deliver-exceptional-customer-service
Seminar: ID# 1268001

Agenda

The Vital Role of All Customer-Contact Personnel

  • How to view your organization through the eyes of the customer
  • How to handle the inherent frustrations of heavy customer contact
  • Why the choices you make with each customer contact are so important

How To Use Teamwork As A Powerful Force

  • Four ways to build a strong team
  • How to get the support of managers, coworkers, and staff
  • Tips for improving cooperation between departments

Smart Techniques For Better Communication

  • How to prevent misunderstandings
  • Ways to make a winning first impression
  • The secrets to good rapport with customers and associates
  • Easy techniques for crystal-clear, positive communications

The Critical Art Of Listening

  • Two poor listening habits and how to avoid them
  • 11 creative techniques to sharpen your listening skills
  • How listening can surmount a tense situation

Strategies Of Customer Goodwill And Trust

  • How to make customers feel important, and why you should
  • The power of using names, with five easy tips to remember them
  • How to express appreciation
  • Effective techniques for building customer loyalty
  • Five ways to reduce costly mistakes

Winning Telephone Techniques

  • How to avoid making a bad telephone impression
  • Five ways to improve your over-the-phone persona
  • Telephone greetings that set a positive stage
  • Three simple rules for answering another personŒs phone
  • How to speak concisely and make every word count
  • Strategies for contending with rude or abusive callers
  • Innocent statements that can drive customers away

How To Deal With Complaints And Angry Customers

  • How to keep from becoming upset and unraveled
  • Practical tips for managing dangerous anger
  • The right and wrong ways to say "no"
  • Techniques for handling complaints to the customer's complete satisfaction
  • How to keep your cool in the toughest situations
Order:
How To Deliver Exceptional Customer Service
Pricing:
$199.00
Metropolitan Area:
Grand Rapids
Venue:
Live Online Seminar
12pm-7pm EDT; 11am-6pm CDT
Grand Rapids-ONLINE
770-410-1219
Date:
7/29/2020 (9:00 - 4:00pm local time)
Qty:
HR Training Center 5755 North Point Parkway Suite 227 Alpharetta, GA 30022 770-410-1219 support@HRTrainingCenter.com
Stay Up To Date
Need training or resources in other areas? Try our other Training Center sites:
Accounting Banking Insurance Financial Services Real Estate Mortgage Safety
Facebook