How you say what you say is more important than what you say. According to a UCLA study, 93% of a communicator's effectiveness is based on non-verbal cues.

This foundational program includes a focus on the verbal, vocal and visual delivery techniques appropriate for the business environment, which can improve a speaker's credibility, influence and impact.What You'll Learn:Learning Objectives

• Manage fear with mental, behavioral, and physical methods
  
• Leverage the verbal, vocal, and visual components of delivery
  
• Discover the attention curve and structure your content to increase attention and action
  
• Field or manage the various question types
  
• Learn tactics for stalling, disagreeing, handling hostility and generating interaction