HRTrainingCenter.com provides Human Resource training on FMLA, COBRA, HIPAA, HRAs (Health Reimbursement Accounts), HSAs (Health Savings Accounts), FLSA, Payroll, Cafeteria Plans, and more through seminars, online training, webcasts, webinars, and audio conferences. Best sellers include FMLA seminars, COBRA seminars, online payroll training, retirement plan training, and HIPAA training.
Course/Product Description
Title:

Serious Complaint or Employee Drama?

SKU:WT-1001476
Format: Webinar
Description:

Serious Complaint or Employee Drama?

Learn How To Stop Handling Employee Issues That HR Doesn't Own

Why is that HR is the place employees go to "vent" about their issues?

The reason is simple: HR tends to have better "people skills" and it's just easier to go to HR and have HR fight all the battles than it is to deal with the conflict directly.

Unfortunately, the sheer number of employee issues that HR deals with on a daily basis is now bordering on the ridiculous, yet if you ask any HR Generalist or Manager today what their #1 frustration is, they'll likely tell you it's dealing with employee issues, many of which supervisors and managers should've owned!

Let's face it: people issues can be messy and often require dealing head-on with conflict, so most people would just rather avoid it altogether.

However, when employees and managers continually avoid the conflicts, and HR gets too involved, what results is an enabling behavior. Over time, word gets around that HR fights all the battles, so employees just keep on coming in to HR and, as a result, HR department productivity decreases, conflicts intensify, and already fragile relationships with supervisors and department heads become even more tenuous.

Learning Objectives:

In this informative audio conference, learn how to sift through all the employee drama to clearly identify legitimate employee relations' issues that need to be investigated - and which ones you should push back on or have your managers and supervisors handled themselves. Additionally, you'll learn strategies for creating boundaries in HR to minimize the flow of employee relations' complaints. Specifically:

  • How to determine the difference between employee concerns—and employee complaints
  • Understanding the root causes to employee complaints
  • Understanding how HR has turned into "The Principal's Office" - and how to change this perception in a professional manner
  • The three key words to clearly define the types of employee complaints HR does own
  • Introduction to The Bermuda Triangle of employee relations - and how to stay out of it
  • How to implement an Employee Relations' Policy to clearly define a process for handling complaints
  • Why having an Open Door Policy may not be as effective as you think
  • How getting involved in "non-HR" can create the perfect storm for retaliation
  • How to build supervisor and employee capability for handling issues on their own
  • How to establish boundaries in HR

About Your Speaker:

Natalie Ivey is President and CEO of Results Performance Consulting, Inc., a firm specializing in leadership and employee development training and continuing education programs for the HR profession.

Ms. Ivey is an author and a national public speaker with more than two decades of leadership and HR management experience with Fortune 500 organizations. She is a member of the Society for Human Resource Management and holds the Senior Professional in Human Resources certification (SPHR). Ms. Ivey is a nationally-known speaker on a variety of topics within the HR profession and is known for her "tell-it-like-it-is", direct approach to teaching HR education.

Ms. Ivey routinely works with individuals, small businesses, and larger corporations to address destructive leadership behaviors and organizational dysfunction. She designs customized training programs to help employers correct poor behaviors, minimize legal exposure, and improve performance and profitability.

PHR / SPHR Credits!

This program has been approved for 1.5 recertification credit hours through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCIs criteria to be pre-approved for recertification credit.

Licenses / Designations / Educational Credits:PHR / SPHR Re-Certification Credits
All US States: 1.5
About The Provider: The Industry Calendar creates and sells webinars, audio conferences, and seminars for busy business professionals.

We've done the work of listing the important, don't-miss events in one convenient location so you can quickly and easily view and register for upcoming events. Simply click on a course title or search by specific industry to get started!
Price: $239.00
More Info: Contact Us For More Information
Share This: Share on Facebook


Share on Twitter


Share on Google+


Currently Scheduled Dates For This Webcast
Course TitleDatePrice
Serious Complaint or Employee Drama?CD/On-Demand$239.00

How To Write Clear, Concise, And Compliant Job Descriptions
How To Write Clear, Concise, And Compliant Job Descriptions

Garnishments, Child Support Orders and Other Levies
Garnishments, Child Support Orders and Other Levies

Internal Investigations Certificate Program
Internal Investigations Certificate Program

How To Drive HR Strategy
How To Drive HR Strategy

How To Get Your Managers To Cooperate With HR
How To Get Your Managers To Cooperate With HR

Dealing with Difficult People
Dealing with Difficult People

HR′s Guide To Medical Marijuana In The Workplace
HR′s Guide To Medical Marijuana In The Workplace

Personnel Records: What To Keep, What To Toss
Personnel Records: What To Keep, What To Toss

Creative - And Free - Ways To Use LinkedIn As A Recruiting Tool
Creative - And Free - Ways To Use LinkedIn As A Recruiting Tool

Certificate Program For HR Generalists
Certificate Program For HR Generalists

Basics Of OSHA Recordkeeping
Basics Of OSHA Recordkeeping

IRS Rules For Travel Pay
IRS Rules For Travel Pay

IRS Rules For Work Visas
IRS Rules For Work Visas

How to Supervise People Seminar
How to Supervise People Seminar

Certificate Program In FMLA &ADA Compliance
Certificate Program In FMLA &ADA Compliance

The Essentials Of HR Law
The Essentials Of HR Law

Google+HRTrainingCenter.com. 5755 North Point Parkway, Suite 228 | Alpharetta, GA 30022 | 770-410-1219 | support@HRTrainingCenter.com
Copyright HRTrainingCenter.com 2016 | Web Site Development by OTAU
Facebook