Course Summary:
How successful do you expect your tellers to be? How big is the gap between what you want and what they deliver on? This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.
Course Details:
It's a fact: Coaching your tellers decreases teamwork issues, teller drawer outages, compliance/audit infractions, and customer dissatisfaction. This webinar teaches managers and supervisors how to improve teller performance with planned and spontaneous coaching.
Looking for ways to encourage your tellers to cross-sell and knock it out of the park with sizzling customer service? Join this webinar to find out.
Do you wonder if some of your tellers are just showing up instead of stepping up? How successful do they want to be? Get busy putting effective coaching to work on your teller line.
What You'll Learn:- Coaching definition
- Coaching success
- Potential roadblocks and pitfalls to effective coaching
- When to coach vs. when to discipline
- Understanding needs
Continuing Education Credits:
Click the 'Credits' tab above for information on PHR/SPHR, PDCs, and other CE credits offered by taking this course.
770-410-1219
