Communicating for Results Workshop Agenda

Agenda

• Learn how Perception Filters Affect How Others Understand what you have to say
• Discover the 3 critical factors that determine how others receive your message
• Understanding the nonverbal messages you send and how they are received by others
• Learn the 5 steps you can take to maximize your communication effectiveness
• How to choose the right medium for your communication
• Identify the critical difference between face-to-face and phone communication you must consider to communicate effectively on the phone
• The biggest mistake many busy people make when communicating and how you can avoid it
• Why it is dangerous to generalize communication techniques and what you should do instead
• How you can rise above the noise in your receivers world using Intentional Communication strategies
• Learn the difference between passing information on and effectively communicating

• Identify the ways that different communication styles impact both results and relationships
• Learn to recognize other communication styles
• Apply adaptive communication principles to communicate with people who have different styles so that they hear you, understand you, and take action

• Learn to recognize the signs of stress for each style that hinder effective communication
• 5 ways to communicate more effectively - even when stressed!
• Identify your personal hot-buttons and ways that you can keep them in check
• Understand other people's hot-buttons and how you can avoid triggering them
• What to do when the other person already has their buttons pushed - communicating with someone who is angry

• Identify the barriers to influence and how you can overcome them
• Understand what it takes to persuade someone to take action
• Use the power of unqualified respect to bridge differences, ensure understanding, and create results
• Learn the 4 components of trust, how they affect your influence, and how to build them into your communication strategies
• Understand the two different ways that people view trust and how this difference impacts the way they respond to your requests
• 6 ways to make your communication more powerful, persuasive and memorable
• Understanding the critical difference between influence and manipulation and how it affects communication effectiveness
• Learn how to communicate with others in ways that move them to action
• How you can use Communication Loops for clarity, understanding and effectiveness
• Learn the 2 questions you can use to make sure you understand and are understood

• Why listening is an essential component of effective communication
• Develop mutual respect and understanding through better listening skills
• Understand the biggest listening barriers you face and their impact on effective work relationships
• Identify your personal barriers to effective listening and learn to overcome them
• Learn strategies for overcoming other people's listening barriers so that you can get your message heard and acted on

• Learn the differences between written communication and spoken communication that you must consider to successfully communicate in writing
• Understand the difference between reading on paper and reading on electronic screens that you must consider when communicating by email
• How to adjust the way you write to fit how people read different forms of writing
• How to craft emails that get read, understood, and acted on
• Learn the clues to look for so that you know when to shift away from email to make your communications more effective