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Communicating Negative Messages: Delivering Bad News Skillfully Agenda

Online Course: ID# 1003082

Agenda

  1. General Guidelines for Crafting and Delivering Negative Messages
  2. Legal Pitfalls to Avoid When Delivering Bad News
  3. Buffering Bad News Messages
  4. Explaining Bad News
  5. How to Communicate the Bad-News Message using the Indirect Method
  6. Closing a Bad News Message Appropriately
  7. How to Deliver Bad News Directly
  8. Strategies for Delivering Bad News to Customers
  9. How to Communicate Bad News to Employees and Job Applicants
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