Communicating Up, Down, And Across The Organization

Course Summary:

Get Heard - Regardless Of Positional Power - With This Seminar From The American Management Association!

Course Details:

This training seminar focuses on improving communication skills and competencies necessary to build mutual understanding and connectivity with others, regardless of your role.

For instance: Do you know how to analyze your audience? Are you able to effectively communicate a new idea to a senior manager? Influence your colleagues to support your proposal or inspire direct reports to make a change?

Key Learning Objectives:

• Analyze your audiences and situations and plan your message
• Create processes to frame your message to specific audiences
• Apply strategies to influence and motivate others throughout the organization
• Understand how communication can impact how much influence you have
• Exhibit a strong sense of self-confidence with your peers, direct reports and managers

AGENDA

By attending this training seminar, you will learn how to critically evaluate each unique communication event and discover influence strategies. Covered topics and discussion areas include:

Putting the Best "You" Forward

• Exhibit a Strong Sense of Confidence and External Image
• Create and Maintain Credibility and Trust with Others
• Apply Strategies to Build Rapport with Colleagues

Targeting Your Message to the Audience

• Analyze an Audience to Create Messages That Address Listeners' Specific Needs

Targeting Your Message to the Situation

• Create Multi-Dimensional Messages That Speak to Both the Mind and the Heart of Listeners
• Choose the Most Appropriate Communication Channel to Be Effective in Various Work Situations
• Assess and Plan Effective Messaging in Teams and Groups When Up, Down, and Across Members Are All Present

Framing the Message

• Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
• Assess Influencing Preferences and Situational Needs to Impact Personal Persuasive Ability
• Practice Skills for Delivering Messages That Promote Clear and Productive Communication

Putting It All Together

• Evaluate and Create Messages to Accomplish a Specific Goal
• Analyze and Refine a Message by Applying Best Practices for Communicating Up, Down, and Across the Organization