Criticism & Discipline Skills for Managers and Supervisors Agenda
Seminar: ID# 1003633
Agenda
Understanding Difficult Employees
- What a difficult employee "looks" like: nine symptoms to watch for
- Emotional and psychological roots of poor performance
- Should you wait until there is a clear pattern of problem behavior? Surprisingly, no, and you'll learn why
- A checklist to help you determine if you're unconsciously triggering the poor performance
- Communication breakdowns that lead to performance problems
- How to pinpoint the problems of difficult employees
Taking Positive Action
- Six factors to consider when choosing corrective measures
- Seven signs that your difficult employee needs more training
- Ways to prepare yourself to confront a difficult employee
- How to explain the problem to your employee without placing blame or causing defensiveness
- Techniques for setting realistic, clear performance standards (so you reward the behaviors you want and discourage those you don't)
- Progressive discipline: what to do when initial corrective actions don't work
- How to develop a performance improvement plan
Preparing For Dismissals
- Guidelines for documenting the disciplinary process:
- When to start
- What to include
- How to be consistent with company policy and employee agreements
- When and how to use a witness
- The right questions to ask
- When all else fails: how to talk with employees who are not improving and help them feel better about moving on
- How to avoid grievances, and the best ways to handle them if they do arise
