Customer Service Series
Online Course: ID# 1003662
Price: $425.00
Qty:
About This Course:
Quickly improve customer service skills inside your organization and see a significant impact at consumer level. Learn how to deal effectively with angry customers, clients, or colleagues while collaborating to create a win-win outcome.
This series pinpoints the skills that will make every employee aware of the importance of excellent customer service. Series includes four complete courses: Calming Upset Customers, Connecting to Customers through Customer Service, Helping Customers through Quality Service, and The Cornerstones of Sales and Customer Service.
Benefits- Gain trust from customers when their problems are solved
- Learn skills necessary to create a positive customer experience
- Grow your business by focusing on customer needs
Connecting with Customers through Customer Service CourseSession 1Section A: Customer Satisfaction- The Customer Service Connection
- Working with Customers
- Extraordinary Customer Service
- The Customer Service Resource
- Key Point
Helping Customers through Quality Service Course
Session 1- Section A: Serving Customers, Helping People
- Customer Service
- Making Your Customers Feel Welcome
- Asking and Listening
- Giving Your Undivided Attention
- Going the Extra Mile
- Showing Appreciation
- Golden Rule
The Cornerstones of Sales and Customer Service Course
Session 1- Section A: Customer Service and Selling
- Section B: Three Cornerstones
- Listening
- Probing
- Building the Sale
- Section C: Service Impact
- Customer's Perception
- Customer Clues
- Finding Specific Needs
- Section D: Strengthening Sale Knowledge
Calming Upset Customers Course
Session 1- Section A: Calming Upset Customers
- Introduction
- Course Overview
- Section B: Why Customers Get Upset
- People and Systems
- Why Customers Leave
- Avoidable Upsets
- Key Fact
- Section C: Responding to Upset Customers
- First Impressions
- Right Words
- Key Fact
- Section D: Calming Your Customers
- Listening
- Calming Techniques
- The Telephone
- Reaching Agreement
- Key Fact
- Customer Satisfaction
Info on how to access this course will be sent to you by the Course Provider via email.