Quickly improve customer service skills inside your organization and see a significant impact at consumer level. Learn how to deal effectively with angry customers, clients, or colleagues while collaborating to create a win-win outcome.

This series pinpoints the skills that will make every employee aware of the importance of excellent customer service. Series includes four complete courses: Calming Upset Customers, Connecting to Customers through Customer Service, Helping Customers through Quality Service, and The Cornerstones of Sales and Customer Service.

Benefits

• Gain trust from customers when their problems are solved
  
• Learn skills necessary to create a positive customer experience
  
• Grow your business by focusing on customer needs

Connecting with Customers through Customer Service Course

Session 1

Section A: Customer Satisfaction

• The Customer Service Connection
  
• Working with Customers
  
• Extraordinary Customer Service
  
• The Customer Service Resource
  
• Key Point

Helping Customers through Quality Service Course
Session 1

• Section A: Serving Customers, Helping People
  • Customer Service
    
  • Making Your Customers Feel Welcome
    
  • Asking and Listening
    
  • Giving Your Undivided Attention
    
  • Going the Extra Mile
    
  • Showing Appreciation
    
  • Golden Rule

The Cornerstones of Sales and Customer Service Course
Session 1

• Section A: Customer Service and Selling
  • Spectacular Service
• Section B: Three Cornerstones
  • Listening
    
  • Probing
    
  • Building the Sale
• Section C: Service Impact
  • Customer's Perception
    
  • Customer Clues
    
  • Finding Specific Needs
• Section D: Strengthening Sale Knowledge
  • Salesman Test

Calming Upset Customers Course
Session 1

• Section A: Calming Upset Customers
  • Introduction
    
  • Course Overview
• Section B: Why Customers Get Upset
  • People and Systems
    
  • Why Customers Leave
    
  • Avoidable Upsets
    
  • Key Fact
• Section C: Responding to Upset Customers
  • First Impressions
    
  • Right Words
    
  • Key Fact
• Section D: Calming Your Customers
  • Listening
    
  • Calming Techniques
    
  • The Telephone
    
  • Reaching Agreement
    
  • Key Fact
    
  • Customer Satisfaction

Info on how to access this course will be sent to you by the Course Provider via email.

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Customer Service Series

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