How To Become A Great Communicator Agenda
Seminar: ID# 1003951
Agenda
Making a Positive Impression on Others- How to incorporate vital interpersonal skills into your professional style
- Be in control of how people respond to you — inspire positive responses
- Become aware of the 15 essential “people skills” and discover your hidden strengths and weaknesses
Understanding Interactions: Tailoring Your Approach to Individuals- The “unwritten” behavioral rules in your workplace: how to determine what’s acceptable and what’s not within your organization
- How to fit in with any group of people — no matter how little you may have in common
- Personal and confidential: what to do if others expect you to keep something quiet or cover up for
them at work
- Strategies for dealing with people and situations you cannot change
Ensuring an Unforgettable First Impression- The art of small talk: tips for conversing easily in unfamiliar settings or with new acquaintances
- The way to meaningful conversation by listening instead of talking and how master conversationalists use this fantastic technique
- How to start off on the right foot every time, within just 4 minutes of meeting someone
- The subtle moves that draw people in: eye contact, gestures and physical “aura”
- How to shake hands flawlessly using techniques that boost your professional image
- Name power: step-by-step methods to remember and use people’s names, and guarantee that others will remember yours
Dealing with Difficult Behaviors and Negative Situations- How to know whether to agree, disagree or remain neutral when facing complaints
- Precise parameters for handling complainers diplomatically
- 7 approaches to avoid at all costs when faced with complaints
- When you're wrong: how to admit mistakes and errors without losing respect or reputation
- The secret to saying "no," when to provide reasons and how to preserve good relations
- Criticism or insult: how to respond, hold on to your self-esteem and keep the peace
- Specific tips for dealing with the most difficult office behaviors
Communicating: A 2-Way Street- Communication cues: how to recognize implicit verbal cues and nonverbal signals
- Ways to use the principles of body language to multiply your communication effectiveness
- How to direct the flow of communication
- Practical strategies for sending and receiving crystal-clear communication
- How to maximize feedback between you, your employees, peers and managers
- The power of silence: how to communicate while saying nothing
