"Pie in the sky" or cash in the bank? Make no mistake, accounts receivable is too important for any business to ignore … because if goods and services sold don't quickly become cash in the bank, it's just a "pie in the sky" that cripples your cash flow and pounds your bottom line.

In just one day, this seminar will reveal the tips, techniques, and strategies that will enable you to excel at the tough job of collecting past-due accounts. You'll learn proven approaches that cut the time, frustration, and cost of collecting the money you're owed.

AGENDA

This results-oriented seminar is designed to teach you how to collect more money faster … without sacrificing customer relationships and good will. You have nothing to lose...and everything to gain!

You'll discover what a difference a day makes...because you'll learn practical, workable AR and collection techniques that succeed in real-world settings. By attending, you will learn:

• Is your credit policy clear, concise, and airtight? Check it against our comprehensive checklist.
  
• The latest "e-tactics" from the smartest collectors: how to use and document e-mail to charge-up collection efforts!
  
• Billing and invoicing: discover if you're losing valuable cash flow through ineffective billing procedures.
  
• No gains with shame! How to collect what you're owed and keep your customer's dignity intact.
  
• Strategies to help you "get through" to anyone...no matter how hard customers try to avoid your call.
  
• How to avoid losing customers your company needs to keep...and how to evaluate which customers represent valuable relationships.
  
• The basic types of debtors: get to know them now … you'll encounter them over and over again.
  
• Stallers, Jugglers, Deadbeats, Liars: tactics and strategies that work on the toughest types.
  
• How to find a "missing" debtor: learn the tricks the experts use to quickly "track down" anyone!
  
• Weighing the costs of collection against debts owed: when does a collection effort become a money-losing proposition?
  
• Factors that determine when to negotiate...and when to stand firm.
  
• Workable alternatives to "payment in full"...how to establish "ground rules" the debtor will respect.
  
• The Fair Deb Collection Practices Act: you and your debtors' rights under this important federal law.
  
• How standards of the Consumer Protection Act affect credit and collections.
  
• What constitutes debtor "harassment"...and how to steer clear of this legal risk.

CPE CREDIT

Fred Pryor Seminars and CareerTrack are registered with the National Association of State Boards of Accountancy (NASBA), as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.

CPE certificates will be available 10 days after your event has ended.