How To Communicate With Tact And Professionalism Agenda
Seminar: ID# 1206411
Agenda
Day 1Becoming an exceptional listener
- How to grasp what is not being said — but implied
- The advantages of withholding judgment until the end of a situation
- Easy-to-use reminders that fix your attention on the speaker
- How and when to use open-ended, closed-ended, curiosity, and clarifying questions
Tailoring a message to fit your audience
- How to break up your message into manageable pieces for maximum impact
- Different strategies for different audiences (staff members, peers, and supervisors)
- Specific language that prevents mixed messages
- Why you must anticipate what your audience wants — and know how to provide it
Using nonverbal communication
- How to complement your message with nonverbal communication
- Ways to interpret nonverbal behaviors for a deeper understanding of what's being said
- How to make sure your verbal message is consistent with your nonverbal message
Understanding how your behavior influences others
- How to fix situations — not people
- The value of challenging familiar routines and behaviors
- How to uncover hidden agendas, influence outcomes, and overcome conflicts
Giving and receiving feedback
- How to evaluate criticism — what to take to heart, what you can safely ignore
- Ways to handle unjust criticism and rejection
- The kind of feedback to use for the fastest results
Day 2Writing for impact and clarity
- How to enhance your credibility through well-crafted memos, letters, and e-mails
- The best way to convey rejection and bad news — and still come out looking good
- Powerful writing techniques that persuade people and affect outcomes
Connecting with different types of people, from boss to spouse
- How to interact more effectively with your supervisors — especially your immediate boss
- How to successfully handle a tirade
- Ways to deal with bullies, liars, and other difficult people
Communicating in a diverse environment
- A look at diversity in the workplace — how to keep differences in age, gender, race, and culture from hindering communication
- The key to staying focused on outcomes instead of stylistic differences
- Tips to help you overcome strong emotional responses to cultural collisions
Boosting your "power of persuasion"
- The first deadly sin of communication — how to resist the temptation
- How to get the support you need for your projects and proposals
- The best way to use stories, case studies, and other anecdotal information
- Why you should build a "trust account" — and when to draw on it
Framing your message in the positive
- The best way to frame an unwelcome message
- How to say "no" without feeling guilty or upsetting the other party
- The infectious synergy of positive thinking
Order:
How To Communicate With Tact And Professionalism
Pricing:
$299.00
Metropolitan Area:
GALVESTON
Venue:
HOLIDAY INN RESORT - ON THE BEACH
5002 SEAWALL BLVD
GALVESTON
770-410-1219
Dates:
3/29/2017 - 03/30/2017 (9:00am local time)
Qty: