Agenda

Day 1

How To Avoid "Beginner's Blunders"

• How to manage the mountain of information coming at you from every direction
• Tips on supervising people who are still your friends, but were your equals
• How to deal with the legacy left by your predecessor, whether you're walking in the shadow of a saint or a tyrant
• Diplomatic ways to gather intelligence about your work group
• How to establish a good working relationship with your own supervisor
• What you can do to minimize surprises

How Good Are Your Leadership Skills?

• "Bureaucracy basher," "expediter," and 6 other hats you'll wear
• Specific ways to strive for and achieve personal excellence as a leader
• What are your own goals? How to clarify your personal "vision and mission"
• Are you a leader or a manager? 4 unique qualities that distinguish one from the other

Your Role As A "Change Agent"

• How to ensure your team understands - and accepts - any top-down directive
• Ways to help others be proactive about change — so they feel more ownership and less like "victims" of change
• How to link lofty corporate goals to the people who do the actual work

Day 2

How To Hire, Train, And Develop A Top-Notch Staff

• How to come up with a list of qualities that defines your "ideal" candidate
• The kind of questions to ask in an interview — and answers to look for
• Common delegation traps every new manager must avoid
• Tips on matching the person to the job
• Ways to monitor delegated work without coming across as a meddler

Mastering The Art Of Motivation

• Goal-setting tips: how to set targets people believe in and will work toward
• How to use appraisals to reward success, correct subpar performance, and re-energize efforts
• The 5 elements of effective discipline: ways to use corrective measures without destroying the willingness to change
• How to deal with reprimands, warnings, and dismissals

How To Say What You Mean - And Mean What You Say

• The best ways to project authority without being overbearing
• What are you secretly saying? How to recognize the "red flags" of body language
• Quick tips on becoming a better listener

The Power Of A Positive Attitude

• How attitude affects team performance — assessing your group's present outlook
• What to do when negativity creeps into your group or into your own thinking
• Where attitudes come from, what feeds them, and how to control their impact