As a new supervisor, you are responsible for your own productivity - and that of your employees, as your day-to-day dealings may now include colleagues, your boss, and senior management who all have different interests and viewpoints.
This seminar will equip you with proven supervisory techniques that you can put into action immediately. This includes the skills savvy supervisors use to plan, organize, communicate, and monitor to create a healthy work environment, oversee work and progress, and communicate for understanding and impact.
AGENDAWhy Styles and Preferences Matter- Explain why selecting and using the right style effectively can drive your success
- Identify your preferred style and recognize how it is expressed and perceived
- Practice flexing your style to influence more effectively
Utilize a Range of Communication Styles- Demonstrate active listening to show understanding and check content
- Ask questions that uncover valuable information and strengthen the relationship
Building a Respectful Workplace- List the components of a respectful workplace
- Identify behaviors that support and impede a respectful workplace
- Understand the value and importance of a respectful workplace environment
Creating a Motivational Environment- Explain the components of a motivating environment
- Discuss how behavior is a function of its consequences
- Demonstrate rules for reinforcing productive behavior
- Explain how to avoid common reinforcement mistakes
- Develop a strategy for solving current employee motivational problem
Delegating for Success- Use delegation as a tool to develop others
- Identify what to delegate
- Identify whom to delegate to
- Identify how to delegate
Coaching for Performance- Conduct performance appraisals
- Understand your legal and ethical responsibilities
Managing Performance Appraisals- Understand How to Keep Effective Records
- Understand the Importance of Quarterly Performance Alignment Discussions
- Conduct a Performance Appraisal Meeting
- Cope with Various Employee Reactions
Legal and Ethical Responsibilities- Explain the Americans with Disabilities Act (ADA), hostile environments, and other key laws and legal terms
- Discuss your obligations regarding key laws
- Describe the ethical responsibilities of a supervisor
- Make ethical decisions
Developing a plan for growth and development- Identify Areas in Which You Want to Develop
- Make Your Own Developmental Plan
Bonus:
You receive a FREE Manager's Toolkit when you register for this seminar.
After participating, you'll receive a Certificate of Completion that is suitable for framing.
770-410-1219
