Dealing With Difficult People
Seminar: ID# 1003608
Pricing: $149.00
Course Summary:
Learn Successful Strategies For Working With Difficult People
This training gives you concrete techniques for dealing with difficult people, both in the workplace and at home.
Course Details:
Learn Successful Strategies For Working With Difficult PeopleDo you know how to work with difficult people? How many of these personalities do you recognize?
- The Know-It-Alls
They're arrogant and usually have an opinion on every issue. When they're wrong, they get defensive - The Passives
These people never offer ideas or let you know where they stand - The Dictators
They bully and intimidate. They're constantly demanding and brutally critical - The Gripers
Is anything ever right with them? They prefer complaining to finding solutions - The "Yes" People
They agree to any commitment, yet rarely deliver. You can't trust them to follow through - The "No" People
They are quick to point out why something won't work. Worse, they're inflexible
Of course you recognize them. They're the people you work with, sell to, depend on, live with. Learn to deal with them quickly and confidently at Dealing with Difficult People.
Concrete Techniques For Dealing With Difficult People In The Workplace And At Home
Never again fall victim to those who love to make life miserable for the rest of us. This training gives you concrete techniques for dealing with difficult people in the workplace and at home.
It provides specific strategies for getting adversaries to cooperate...bullies to back off...wallflowers to open up...chronic complainers to quiet down. Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and your coworkers with greater confidence.
Cooperation, collaboration, and compromise will improve - and that makes for a more productive and efficient workplace for everyone.
How This Program Is Structured
It's structured for maximum learning. You'll experience a carefully designed combination of:
- Informative presentation
Your trainer is skilled at sharing information in a way that's engaging. Just sit back and take it all in. - Practice Exercises
You'll do some of these alone, and others with groups or a partner. Don't worry - no one will be singled out or embarrassed. - Group Discussion
Get your questions answered. Share your point of view. These are some of the most stimulating segments of the program.
Partial AgendaHere is just some of what's covered:
- What to do when someone - even a boss - starts yelling
- What to do when someone takes credit for your idea
- How to determine if a difficult relationship is worth salvaging, and what to do if it isn't
- Dealing with touchy people who take things personally
- How to cope with excuse-makers and blamers
- How to deal with employees who don't keep commitments...have a negative attitude...or are closed-minded
Click the "Agenda" tab to see the full list of items covered, or the "Venues/Dates" tab to select a city and date to attend our "Dealing With Difficult People" seminar.
Top FAQs
Benefits of an HR Generalist certification from HRTrainingCenter.com include:
Boosts Credibility / Signals Competence
Showing you've gone through structured training helps employers trust that you know not just HR theory but current practice, laws, and regulations. Especially useful if your HR experience is limited.
Bridges Knowledge Gaps
If you're moving from another function (or from being more junior in HR), the certification helps you get up to speed on everything in the generalist role - laws, best practices, tools. Gaining those "across-the-board" skills is valuable.
Helps With Job Qualifications / Getting Interviews
Some job descriptions list knowledge of HR laws, handling investigations, payroll, etc. Showing a certificate that covers those can help your resume pass screening. It may also help in promotions or lateral moves within your org if HR wants you to take on more responsibility.
Provides Continuing Education and Keeps You Updated
Laws and best HR practices change. A program that gives updated content, sample forms, current compliance obligations (FMLA, ADA, etc.), especially with free updates, helps you stay current and reduce risk of legal issues for your company.
Networking & Learning from Peers
Live or virtual seminars often provide a chance to interact with instructors and other HR professionals; this can help you see how others tackle similar problems, which gives you ideas for your own work.
Expands Career Path Options
Generalist roles are often stepping stones to more specialized or leadership roles (HR Manager, HR Business Partner, Employee Relations Specialist, Compensation & Benefits, etc.). Solid grounding in all areas helps you decide what specialty (if any) you might want and helps prepare you for more senior roles.
Continuing Education Credits:
Click the 'Credits' tab above for information on PHR/SPHR, PDCs, and other CE credits offered by taking this course.
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