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How to Handle Emotionally Charged Situations in the Workplace
Seminar: ID# 1003616
Agenda
Assessing Your Attitudes
Is repressing your anger unhealthy? Not necessarily! And, we'll dispel three other common assumptions you may have about anger
Stress and anger: Identify and eliminate your own deadly "triggers"
No one makes you feel … you choose how you feel. Step by step, how to choose the most positive, productive emotions
Managing Your Own Anger and Emotions
Placing blame: how this common, destructive habit can lead you to anger
How to admit your anger, without losing your composure! The constructive, professional way to say "I'm mad!"
"Channeling" the force: how to convert anger and negative emotion into motivation, direction, and enlightenment
Desensitization strategies: the key to controlling your emotions, instead of letting them control you!
Responding to Negativity in Others
The very first thing you should do when someone "blows up"
Managing the antagonist — how to keep others from picking fights with you
How to respond to "put-downs" — you'll keep your self-esteem intact without making the situation worse
Learning Conflict Management Skills
Exposing the root of a conflict: 5 conflict categories that help you understand what's really bugging you or others
3 situations in which you should avoid a confrontation at all costs
2 techniques to help you turn off the tears (and what to do when you absolutely can't!)
2 subtle signals that unspoken issues are the real cause of a conflict
Communicating Through Conflict
5 easy tools to cut through anxiety and tension and get your point across calmly and rationally
How to follow up a confrontational situation (this effective strategy virtually guarantees no lingering resentments!)
How to tell the difference between a "put-down" and constructive criticism
A course for compromise: how to know when you should "settle for less"
Building Positive Relationships
3 vital ingredients for rewarding, successful relationships
Having fantasies of retaliation? Find out why this hurts you and how to clear yourself of resentment and buried anger
Beyond the office: learn how to prevent anger and confrontation from ruining relationships with your spouse, family, and friends!
Order:
How to Handle Emotionally Charged Situations in the Workplace
Pricing: $149.00
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