How to Handle Emotionally Charged Situations in the Workplace Agenda

Seminar: ID# 1003616

This course is available in both in-person and video conference formats.

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Agenda

• Is repressing your anger unhealthy? Not necessarily! And, we'll dispel three other common assumptions you may have about anger
• Stress and anger: Identify and eliminate your own deadly "triggers"
• No one makes you feel … you choose how you feel. Step by step, how to choose the most positive, productive emotions

• Placing blame: how this common, destructive habit can lead you to anger
• How to admit your anger, without losing your composure! The constructive, professional way to say "I'm mad!"
• "Channeling" the force: how to convert anger and negative emotion into motivation, direction, and enlightenment
• Desensitization strategies: the key to controlling your emotions, instead of letting them control you!

• The very first thing you should do when someone "blows up"
• Managing the antagonist — how to keep others from picking fights with you
• How to respond to "put-downs" — you'll keep your self-esteem intact without making the situation worse

• Exposing the root of a conflict: 5 conflict categories that help you understand what's really bugging you or others
• 3 situations in which you should avoid a confrontation at all costs
• 2 techniques to help you turn off the tears (and what to do when you absolutely can't!)
• 2 subtle signals that unspoken issues are the real cause of a conflict

• 5 easy tools to cut through anxiety and tension and get your point across calmly and rationally
• How to follow up a confrontational situation (this effective strategy virtually guarantees no lingering resentments!)
• How to tell the difference between a "put-down" and constructive criticism
• A course for compromise: how to know when you should "settle for less"

• 3 vital ingredients for rewarding, successful relationships
• Having fantasies of retaliation? Find out why this hurts you and how to clear yourself of resentment and buried anger
• Beyond the office: learn how to prevent anger and confrontation from ruining relationships with your spouse, family, and friends!