How to Handle Emotionally Charged Situations in the Workplace
Seminar: ID# 1003616
Agenda
Assessing Your Attitudes- Is repressing your anger unhealthy? Not necessarily! And, we'll dispel three other common assumptions you may have about anger
- Stress and anger: Identify and eliminate your own deadly "triggers"
- No one makes you feel … you choose how you feel. Step by step, how to choose the most positive, productive emotions
Managing Your Own Anger and Emotions- Placing blame: how this common, destructive habit can lead you to anger
- How to admit your anger, without losing your composure! The constructive, professional way to say "I'm mad!"
- "Channeling" the force: how to convert anger and negative emotion into motivation, direction, and enlightenment
- Desensitization strategies: the key to controlling your emotions, instead of letting them control you!
Responding to Negativity in Others- The very first thing you should do when someone "blows up"
- Managing the antagonist — how to keep others from picking fights with you
- How to respond to "put-downs" — you'll keep your self-esteem intact without making the situation worse
Learning Conflict Management Skills- Exposing the root of a conflict: 5 conflict categories that help you understand what's really bugging you or others
- 3 situations in which you should avoid a confrontation at all costs
- 2 techniques to help you turn off the tears (and what to do when you absolutely can't!)
- 2 subtle signals that unspoken issues are the real cause of a conflict
Communicating Through Conflict- 5 easy tools to cut through anxiety and tension and get your point across calmly and rationally
- How to follow up a confrontational situation (this effective strategy virtually guarantees no lingering resentments!)
- How to tell the difference between a "put-down" and constructive criticism
- A course for compromise: how to know when you should "settle for less"
Building Positive Relationships- 3 vital ingredients for rewarding, successful relationships
- Having fantasies of retaliation? Find out why this hurts you and how to clear yourself of resentment and buried anger
- Beyond the office: learn how to prevent anger and confrontation from ruining relationships with your spouse, family, and friends!
