| Available Webinars/Audio Conferences |
7 Strategies for Creating E-Newsletters That Get Results
Effective newsletters take a little thought and effort, but the results are worth it! This educational webinar will provide you with valuable information on creating successful e-newsletters for your organization that inform and engage participants. |
8 Techniques for Managing Your Time
If you’re frequently stressed because you can’t seem to impose a little order on the chaos you face on a daily basis, then maybe it is time to declare war on distractions, interruptions, clutter, and all the time-robbers you encounter at work—and at home. |
Accommodating The Big 3: Pregnancy, Religion And ADA
Accommodating leave requests may make YOU want to take leave – of your senses! HR pros face a dizzying array of leave requirements. And many experts agree that the most challenging leave requests are linked to accommodations for pregnancy, religion and the Americans with Disabilities Act (ADA). |
Advanced Admin Skills Workshop: Beyond The Job Description - Developing A Strong Administrative Partnership With Your Executive
The 21st century administrative professional needs to be a manager and a leader with advanced skills in communication, decision-making, collaboration, planning and project management. Successful executives need outstanding admins who are willing to effectively partner with them and find ways to work productively together. |
Advanced Excel Pivot Table Techniques
Whether your challenge is summarizing totals as percentages, analyzing with formulas, or introducing interactivity, this program will pack your toolbox with features that will help you turn your plain Pivot Table into a data-crunching, information-revealing machine. Understand the capabilities (and limitations) of this incredibly important tool. |
Advanced Minute Taking Workshop
After many requests, the editors of the Administrative Professional Today newsletter have produced a webinar to take your minute-taking skills beyond the basic level to master minute taker. |
Audit-Proof Your Payroll Department
Payroll tax audits are increasing at both the state and federal levels. And the IRS has launched what experts are calling “the most significant audit initiative in decades” aimed at fringe benefits, exec comp and payroll taxes. |
Background Checks: Best Practices & Legal Compliance
After years of debate, the EEOC published controversial new guidance on employers’ use of background-check policies and practices. Then, it used those guidelines to file a series of important lawsuits alleging violation of federal discrimination law. Every employer needs to be in compliance. |
Beyond Behavioral Interviewing: Ask The Right Questions & Evaluate The Answers Correctly
Ever feel like you’re constantly interviewing Robo-Candidates? Same stock answers to the same questions … delivered in the same peppy tenor. It’s time to shake up your interviews … and find what’s really going on inside candidates’ heads. |
Business Writing Skills: How To Write Persuasive Communication
In today's hectic work environment, emails and other written communication can be sent with little thought to their impact and objectives. Emphasis is put on speed rather than quality and effectiveness, which can ultimately result in loss of time, money and success. |
Coaching Skills For Managers & Supervisors
In every management job, coaching challenges occur on a regular basis. New employees confront learning curves, seasoned staff members tackle unfamiliar tasks, and difficult employees create workplace problems. But since no one is born knowing how to be a coach, managers must learn the specific skills and techniques required to handle these situations effectively. |
Conflict, Criticism & Sensitive Subjects: How To Talk About Difficult Topics At Work
Because difficult conversations can feel uncomfortable and hazardous, we tend to avoid having them. However, delaying the discussion often makes the situation worse, sometimes resulting in serious business problems. |
Creating a Winning Employee Retention Strategy
Discover the secrets of organizations that have super-low turnover rates. All of these employers hire wisely, support consistently and reward effectively. But exactly how do they do that? |
Creating And Managing Budgets In Excel
Microsoft® Excel® is the ideal tool to create and manage a budget. If you’ve avoided setting up a budget in Excel because you think it’s too hard, this is the session for you! We will break down the steps and show you exactly how to put together an effective, functioning budget. |
Data-Crunching Secrets of Excel
Do you have a love/hate relationship with Microsoft® Excel®? You know the power it wields, but it sure would make your life easier if you knew all the tricks the pros use to take it to the next level. Now you can! |
Dealing With Workplace Bullying: How To Control The Perpetrators, Coach The Victims & Avoid Legal Pitfalls
When employees complain about “workplace bullying,” managers and HR are often confused about how to respond. Could this be harassment that requires a legal response? Is the employee using the term to describe a colleague who is simply annoying? |
Developing An Effective Administrative Procedures Manual
If you had to miss work for a week… two weeks… or even a month, could your co-workers or manager step in and fulfill your responsibilities, WITHOUT a major interruption to your office or business? Are the processes and procedures that you do each day documented for easy reference? What if a natural disaster occurs? Are you prepared? |
Documenting Employee Performance: Strategies And 101 Sample Write-Ups
Writer’s block. It can strike managers and HR professionals when they sit down to document employee performance and behavior issues. But correctly documenting discipline is critical for both legal protection and clear employee communication. Most managers never learned how. Now they can. |
Electronic Employee Handbooks: Benefits, Risks And Opportunities
Converting to a digital handbook will cut costs, make updating easier and – most importantly – erase many of the legal dangers associated with paper handbooks. But e-handbooks involve more than just transferring written documents into a database. One wrong move can actually inject a host of new legal risks. |
| Electronic HR & Business Records: Compliance And Best Practices Workshop |
Electronic HR Records: Compliance & Best Practices Workshop
Employers across the country are scrambling to decipher the legal rules for filing … retaining … protecting … and destroying their e-records. And each decision seems to lead to another question. |
Emily Post's Guide To Business Etiquette For The 21st Century
In a world of texts, tweets, “cube farms” and Casual Fridays, have manners gone the way of the dodo? An AP/Ipsos poll says that 69% find people ruder than a generation ago. But rudeness isn’t just bad form: it’s bad business.
The truth is, multimillion-dollar deals (and people’s jobs) can be LOST as a result of poor etiquette. In today’s competitive climate, knowing how to act – and how NOT to – can spell the difference between success and failure. |
Employee Expense Reimbursements Compliance Workshop
The legal and financial risks of mishandling employee expense reimbursements have spiked in recent years. And the IRS is in the middle of a wide-ranging audit crackdown on employment-tax issues. Would your books survive an IRS spot-check? |
Employee Leave Workshop: Mastering FMLA, ADA & Workers’ Comp Compliance
What single employee issue do you deal with most often at work?
The reality is that most HR professionals spend a majority of their time navigating the often confusing, sometimes inconsistent and nearly always challenging array of laws and policies that come into play when employees have attendance and leave issues. |
Employers & Immigration 2018: I-9s, E-Verify, Audits, Visas & How To Prepare For The New Changes
Employers will face several new immigration-law changes this year: stepped-up worksite I-9 audits and raids … restrictions to guest-worker visas … increased fines and enforcement levels … possible mandatory use of E-Verify … and more. Plus, employers are still trying to figure out the new "Smart I-9" form they must complete for each new hire. |
Excel Dashboards 101
Microsoft® Excel® dashboards are a powerful way to pull together different information in a single place to give a high-level overview of a business. A meaningful “big picture” view of business activities can drive the allocation of scarce resources. |
Excel Macros: Your Key To Success
Do you find that you repeat the same set of keystrokes over and over to complete certain tasks in Microsoft® Excel®? Perhaps you are importing data from another system that never comes in exactly the way you like. |
Excel Pivot Tables: Getting Your Data To Talk
Delivering all the business data everybody needs is just a lot of bits and bytes … until it gives you information you can actually use. Pivot tables are the answer for extracting usable information from all that data. |
Excel Strategies For Mac Users
There is so much information out there for Microsoft® Excel® , as long as you’re using a PC with Windows! But . . . What about Mac users? |
Excel: Focus On Formulas
You know that Microsoft® Excel® crunches numbers extremely well. But did you know that more than half of Excel users never learn how to use 9 out of 10 of its most powerful features? If you don’t have a good foundation for the way formulas work, then you use only a small part of Excel’s amazing capabilities. |
Expand The Powers Of Excel With PowerPivot
The daily sea of data we face needs to be presented clearly to those who make business decisions. If your world involves datasets hundreds of thousands, even millions of lines long or different data sources, such as spreadsheets and SQL databases, then you need to know PowerPivot. |
Finance For Non-Financial Managers
Understanding an organization’s basic financial statements and how different decisions can affect it are key to being an effective manager. If you’ve ever had trouble getting projects approved, securing budget adjustments, or reducing costs in your department in a meaningful way, this session may shed some light on why. |
FMLA In The Trenches: Advanced Tips & Tactics To Protect Your Company
This session is for moderate-to-experienced HR professionals and benefits administrators who are responsible for reviewing and/or making determinations about FMLA leave requests. Rather than a review of the law’s basics, this session dives right into the complex (and legally dangerous) FMLA issues you face each day. |
FMLA Intermittent Leave: Compliance Workshop
Confused about how to manage employee requests for unscheduled, intermittent FMLA leave? Feel taken advantage of by employees who've learned to game the so-called "Friday-Monday Leave Act”? |
Fringe Benefit Workshop: What's Taxable, How To Report It, & How To Avoid The IRS Crackdown
Thousands of employers have been snared in the IRS’s all-out initiative to increase employment-tax audits—its first such initiative in 25 years. A main target: the tax treatment and reporting of employee fringe benefits. |
Gossip, Rumors & Workplace Busybodies: How To Promote Positive Co-Worker Communication
When toxic talk infects an entire department, managers may be tempted to throw up their hands and just give in. They often feel powerless to counteract the damage caused by disparaging comments and persistent negativity. |
Hire Tough, Manage Easy: How to Find, Hire & Motivate Great Employees
Hiring and retaining great employees is the single most critical factor in the success of your organization. But how do you separate who will be the WINNERS from who will be the WHINERS? And once you hire the winner, how do you motivate and retain them? |
Hiring Interview Workshop: 29 Must-Ask Questions
Discover how to improve your hiring dramatically by participating in the Hiring Interview Workshop. You’ll learn the best interview strategies and a proven list of questions that will help you spot the “must hires” (who make you look good) and steer clear of the ones who bomb out in the first year (and make you look bad). |
How To Be Confident & Assertive In Business
Great leaders are confident and great leaders are assertive. Luckily, confidence and assertiveness are learned skills. They are skills that successful people perpetually refine, improve and strengthen. There are always opportunities to practice and build your confidence and assertiveness. |
How To Effectively Hire And Manage Remote Employees
The office is no longer the center of the universe. In today’s connected world, more employees are doing work “out there”—either face-to-face with customers, in far-flung locations or simply in their pajamas. This has created new challenges and questions for managers and supervisors. |
How To Recruit And Hire In The Social Media Era
Do you check out candidates’ profiles on Facebook, Twitter and LinkedIn before you hire? Do you Google their names to see what comes up? If not, you’re now in the minority. Last year was a tipping point in employers’ use of social media for recruiting and hiring. And while digital sleuthing can provide valuable insights, it will spark shocking legal risks if you’re not careful. |
How to Talk About Difficult Topics at Work: Conflict, Criticism & Sensitive Subjects
Perhaps you’ve wanted to give your boss some constructive feedback, but you were concerned about the reaction you might get. We tend to avoid difficult conversations because talking about sensitive topics feels hazardous or uncomfortable. However, delaying these discussions frequently makes the situation worse. |
I-9 Compliance Workshop: The New Rules & Best Practices Of Employee Verification
The U.S. Immigration & Customs Enforcement (ICE) is going all-out in its "bold new audit initiative" to crack down on employers who violate immigration laws. Administrative I-9 audits and on-site inspections are ICE's tools of choice. |
Inclement Weather Policies: Best Practices For HR And Payroll
Don’t wait for a weather emergency to learn answers to questions like these. Now is the time to review your attendance and pay policies to make sure they cover all the bad-weather bases and comply with the federal Fair Labor Standards Act (FLSA). |
Independent Contractor Workshop
The past few years have seen a massive new "Misclassification Initiative" launched by the IRS and U.S. Department of Labor, targeting employers with more audits and closer scrutiny. The IRS estimates that 80% of workers classified as "independent contractors" are actually employees. |
Integrating Outlook And SharePoint
Whether your challenge is calendar management across teams… editing shared documents offline… or making sure the team stays informed of important communications (no matter who gets the original email), this dynamic duo is your answer. |
Keep Negativity From Infecting Your Workplace: Dealing With Troublemakers, Whiners, Pessimists, And Other Difficult Employees
Just one bad apple is all it takes to infect the entire workforce and demoralize everybody. Don't let things go too far – learn how to put a strategy in place to combat negativity. |
Manage Your Projects With SharePoint
As project manager, you can provide visibility and access to your project tasks in SharePoint 2013 without everyone needing special software installed. |
Managing & Motivating The 7 Most Challenging Employee Types
Some of your employees may require more "managing" than others. Some might enjoy pushing the limits, while others seem totally clueless about the problems they cause. From emotional drama queens to lazy slackers, all of these aggravating folks can be considered "Challenging Employees" – people who consume an inordinate amount of your time and energy, but are not really bad enough to fire. |
Managing An HR Department Of One: Secrets To Success
Sole HR practitioners face a unique set of responsibilities and risks. This webinar will help you succeed in your administrative and compliance duties, while improving your executive-level skills as well. |
Managing Millennials For Long-Term Success
Millennials are a different breed. Their values, technology and communication methods contrast (and sometimes conflict) with those of older generations. The common result: reduced engagement, less productivity and more turnover. |
Managing Projects With Outlook
It doesn’t matter if you’re flying solo or working with others, you need a good project management tool to stay on track. And you might already have one! Microsoft® Outlook® tasks have many features that enable you to set up project tasks, status reporting and assignments with ease. |
Mastering Excel Lists And Databases
If you spend hours every day tracking, analyzing and maintaining databases, this webinar is for you. We’ll show you a few secrets to working with Excel lists and databases that will turn those hours into minutes. |
Mastering Remote Presentations And Meetings
Remote meetings and presentations are a whole different ballgame and a big challenge. As travel budgets tighten, remote presentations have had a significant uptick, yet most managers have not been trained on how to conduct a productive remote meeting. |
Microsoft Excel for Project Management
When it comes to project management, you can buy some pretty sophisticated software specifically designed to keep you and everything on track. However, not all of us have access to these expensive programs! But… you have some powerful tools right on your desktop that you can craft into quite a robust solution. Find out how Microsoft® Excel® can be your secret to project management. |
Microsoft Outlook Calendars & Tasks
Most of us use Outlook for email. Some use it for both email and calendaring. But few of us know how to get calendaring and tasks to really help us manage our time and workload. |
Microsoft Outlook: Beyond E-mail To E-fficiency
We all use Outlook. It’s easy. You can answer e-mail. You can keep your calendar and your appointments. You can save your files in folders. But are you using it to manage your entire workflow? You can.
Few of us have unleashed the full potential of this powerful tool. That’s why we’ve developed a webinar to help you squeeze maximum benefit out of Outlook. Introducing Microsoft Outlook: Beyond E-mail to E-fficiency. |
New Hire Onboarding: Practical Advice To Boost Performance & Retention
You work so hard to make a favorable impression on job candidates. But what happens when they show up for work? How are you handling the employee's first hour, first day, first week and first months on the job? |
| Outlook Strategies For Email Hoarders |
Payroll Update 2018: New Tax Code, New Laws And Required Changes
The tax code recently underwent a profound change and the payroll landscape must change with it – and smart moves in the coming months will help you avoid big trouble (and big fines) down the road. |
Payroll Withholding: Legal Compliance And Best Practices
If your withholding process is on “auto pilot” you’re likely just repeating the same mistakes every two weeks. And even if you farm out payroll to a third party, the IRS will always hold YOU responsible for any mistakes. |
Personnel Records: What To Keep, What To Toss
With all those personnel records around (paper and electronic), it's tempting to have a big cleaning. But if you destroy the wrong document, you could destroy your career. And if you keep everything, you may be violating federal rules on the "reasonable” disposal of sensitive documents. |
Pitman Shorthand Workshop
Do you have to take minutes of meetings, jot down telephone messages, write long lists of tasks from your manager and remember those on-the-fly comments? Can you do it quickly? So many of us take notes and yet have no structure or system for writing them. |
Pregnancy-Related HR Issues: Bundles Of Joy, Bushels Of Paperwork & Legal Risks
Pregnancies set into motion a complicated mix of responsibilities and risks for your organization. You can’t afford to make even one mistake. AutoZone found that out the hard way recently—a jury slapped the company with a record $185 million in damages after an employee was demoted after giving birth and then fired. |
Presentations Steve Jobs Style
When you give a presentation, you face at least two hurdles. First, you need to sell yourself as a credible spokesperson on your topic. Audiences need to believe in you—and that’s hard enough. Second, you need to sell your ideas so that people come away inspired, persuaded and enlightened. Steve Jobs did both—with incredible skill. |
Proofread With Perfection: Proofreading And Editing Techniques For Flawless Communication
In this 75-minute webinar, Fred Kniggendorf, Ph.D., will discuss the most common types of errors, what you can do to catch — and fix — them and the skills you need to produce effective, error-free communication. |
Regulating Employee Conduct On & Off the Job: Where to Draw the Line
From tattoos to Twitter, from political rants to at-home marijuana use, your organization is being forced these days to balance employees' individual expression against your organization's business interests. |
Resolving Conflict! How To Negotiate The Nonnegotiable
resolving, resolve, resolution, conflict, conflicts, relationship, relationships |
Resolving Employee Conflicts: How To Handle Squabbling Co-workers, Chronic Troublemakers & Fractured Teams
Conflicts between employees can disrupt morale, reduce productivity and create a generally unpleasant place to work. Because a solution often seems impossible, these disagreements can also drive managers crazy. |
Robert's Rules Of Order Made Simple
For most people, learning Robert’s Rules of Order is a real pain. And it can be as interesting to learn as watching paint dry. But it doesn’t need to be this way! Learning Robert’s Rules of Order can be fun, and it really can be simple! |
Setting Effective Performance Goals
Goal setting is the glue that binds subordinates to their managers. Employees are dramatically more productive when they work towards specific, clearly defined goals in their jobs. But how good are you and your managers at setting those goals … and following up? |
SharePoint Workshop: Mastering Document Management
One of the best uses for SharePoint is document management. But without any more training than, “Here, put this in SharePoint” everything ends up in one place called Shared Documents. No “management” actually takes place. |
Skills For New Managers
You've been promoted… so now what? No one is born knowing how to be a manager. And no other job can prepare you for this challenging assignment. Now, you not only have to worry about your performance, you have to worry about how others perform, too. |
Successfully Managing Organizational Change
Like death and taxes, change is one of the certainties of life. And in today’s business world, changes seem to be occurring at a faster and faster pace. For that reason, every manager must know how to successfully guide employees through the change process. |
Taking Effective Meeting Minutes
At some point, you may be asked to take minutes at a meeting. But don’t panic!
Every day, key meetings take place in your office. And the decisions made as a result of these meetings can involve millions of dollars, and even change people’s futures. With everything that’s at stake in today’s challenging times, it’s no wonder that employers prize accurate minute-taking skills more than ever before.
Now, peerless minute-taking skills can be yours – in just minutes – when you participate in our informative webinar: Taking Effective Meeting Minutes. |
Talent-Based Interviewing: Best Questions, Best Practices
Traditional interview questions focus on the applicant’s past: Where have you worked? What have you done? What have you learned? But you need to know how people will perform in YOUR workplace. Enter talent-based interviewing. |
Termination Pay: When To Pay It, How To Pay It, And How To Tax It
Termination pay is one of your most complex and confusing duties. Don’t go it alone … and don’t try to guess at the compliance rules. The risks are way too high. Make sure you have the information you need to make the right decisions and avoid expensive fines and lawsuits. |
| Termination Workshop: How To Fire Without Lawsuits Or Drama |
Thanks For The Feedback: How To Give It (And Take It) The Right Way — Every Time
Honest feedback can seem harsh when coming from senior leaders – and is almost never given to executives from those lower on the ladder. Thanks for the Feedback helps you master top-down AND bottom-up communication challenges. |
The 'Stay Conversation': HR's Best Retention Tool
Stay Conversations are a simple, powerful discussion that can help you identify problem areas before they become reasons for quitting. Studies show that companies who conduct Stay Conversations (also called "Stay Interviews") enjoy a higher percentage of engaged, motivated employees – and their turnover is much lower. |
The 5 People Skills That Will Improve Performance
In this digital age, the No. 1 challenge in the workplace is a deficiency in employee people skills – those intangible personality traits like attitude, teamwork, communication and problem-solving. |
The 6 Secrets Every Supervisor Needs To Know
You’ve been promoted… so now what? No one is born knowing how to be a supervisor. And no other job can prepare you for this challenging assignment. Now, you not only have to worry about your performance, you have to worry about how others perform, too. The good news is you can quickly add the “secrets” of successful managers to your supervisory toolkit. |
The First 90 Days: Step-By-Step Onboarding
You spend so much time and effort finding the right people, but what happens when they show up on Day One? How do you handle employees' first few hours and their crucial first 90 days on the job? It's vital to make a great first impression – you won't get a second chance. |
The Growing Problem Of Workplace Incivility: How To Reduce Rudeness, Encourage Courtesy, And Create A More Professional Atmosphere
Learn to recognize the signs of an incivility epidemic at work, and then discover specific strategies for improving co-worker relationships, turning around a team, or changing an entire organizational culture. |
The I-9 And E-Verify Compliance Workshop
In light of increasing I-9 and E-Verify enforcement, make sure your hiring policies and practices conform to the latest federal and state rules and avoid anti-discrimination claims. |
The Magnetic Manager: Becoming The Best Boss You Can Be
Keep your great people on-board and happy by learning the secret of becoming a “magnetic manager.” This webinar is packed with practical, take-home information to immediately power-boost your management skills so you can become the boss no employee wants to leave. |
The New HR Rules: Employment Law Update 2018
Keeping up with employment law changes is an important part of your job. And HR has seen a flurry of activity in the first two years of the Trump administration. Are you in compliance? How should you prepare for the other changes coming in 2018 and beyond? |
The New Overtime Rules: How To Comply, How To Prepare
Employers are about to be hit with the biggest change to U.S. wage-and-hour law in more than a decade. Will your organization be ready to comply? Don’t get caught flat-footed by the U.S. Department of Labor’s highly controversial rewrite of the overtime exemption rules. A hefty increase in the salary threshold (from $23,660 to $50,440 per year) will mean millions more employees would become eligible for overtime. |
The Presentation Secrets Of Steve Jobs: How To Be Insanely Great In Front Of Any Audience
Apple Computer CEO Steve Jobs is one of the great innovators of our time. But would the father of the iPhone, iPad and Mac be as successful without his other great achievement – the ability to communicate and convey his vision and passion? |
The SuperCompetent Admin: How To Stay On Top Of It All And Get Everything Done
Ready to achieve your personal productivity best? Tired of doing more with less? It’s no surprise that it is no longer good enough just to be able to do your job. You have to be SuperCompetent to get an edge. |
The Wired Workplace: How To Set Policies — And Limit Liability — For Employees' Use Of Smartphones, iPads And Social Media
Technology has become the No. 1 new employment law risk to American employers … and the growth of social media and personal tech devices — smartphones, iPads, laptops — has taken that risk to a whole new level. |
Travel Pay: When To Pay It, How To Pay It And How To Tax It
Paying employees for their travel time—and dealing with subsequent reimbursements and deductions—is one of the most confusing parts of HR and payroll administration. |
Travel Planning For Administrative Professionals
Managing the endless details of executive travel is an important part of your job. Do it wrong, and it can create extreme stress for you … your boss … and the relationship between you. Do it right, however, and you’ll both look good – and feel great. |
Wage Garnishments: New Laws, New Procedures For 2018
Life would be easy if all you had to withhold from employees' paychecks were taxes, health premiums and retirement contributions. But that's rarely the case these days. There's another side to withholding … involuntary deductions (a/k/a garnishments), which are becoming a growing problem for employers. What's new? |
What's Wrong With Your Internal Communication Strategy — And How To Make It Right
For organizations to succeed, executives, HR pros and administrative professionals must develop strategies to address not only engagement, but also related issues such as retention and talent attraction. This strategy must be in alignment with the organization’s overall mission and culture. |
When An Employee Dies
The death of an employee needs to be communicated within the workplace promptly and with sensitivity to the emotional toll that such news has on those receiving it. Many questions arise for managers and employees about how to make these announcements and how to encourage ongoing healthy communication among employees. |
Woman’s Guide To Communicating With Confidence
To authentically and effectively advance your career, you can learn to overcome this early training with some surprisingly simple strategies. These “InPower Confidence Strategies” will help you be more effective and acquire more influence in your current job and position you for your next one! |
Working With Multiple Bosses – Successfully
Dealing with the workload is tough enough. But you've also got to manage multiple communications styles … multiple sets of expectations … multiple schedules … multiple projects … and more. |
The HR Specialist family of products helps HR professionals quickly resolve their daily challenges. From state-specific employment law to compensation and benefits, our experts give you the HR advice you need to know.
