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Communicating Interpersonally: Mastering The Fundamentals Of Interpersonal Communication Ed.1

Online Course: ID# 1003081
About This Course:
Excelling in any sport requires mastering the fundamentals, and the same is true of interpersonal communication skills. While the context of communication situations varies, there are certain fundamental skills that all effective communicators master, including the ability to defuse arguments, overcome doubts, and reach agreement.

Based on the premise that the best communicators take 100 percent responsibility for understanding what others are saying and 100 percent responsibility for making themselves understood, this online course defines the communication techniques called for in different situations. Using a combination of clear explanations and scenarios based on actual workplace situations, the course teaches the practical skills that are essential for becoming an effective communicator and achieving professional success.What You'll Learn:After completing this course, the learner will be able to:
  • Identify the basic principles of effective interpersonal communication that are essential for personal and professional success
  • Avoid and defuse arguments by using appropriate communication skills
  • Employ techniques for softening one's demeanor in an effort to become a more effective communicator
  • Recognize and apply proactive modes of communication, including the Explanation Model, the Agreement Model, and the Closure Model
  • Recognize and apply reactive modes of communication, including the Query Model, the Reservation/Doubt Model, and the Question/Confusion/Conflict Model.
About This Course
  • Target Audience: Business Professionals
  • Time To Complete: 120 minutes
  • Purpose: To teach individuals the fundamental skills of interpersonal communication that are essential for personal and professional success
How To Access Your Course

An email with a link to access your course will be sent directly to you from Presenter/Provider by the next business day.
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Communicating Interpersonally: Mastering The Fundamentals Of Interpersonal Communication Ed.1
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