About This Course:
HR always seems to be caught in the middle between employees who complain all the time and managers who want HR to handle all the conflict.
Because most HR professionals possess good interpersonal skills and are approachable, employees would rather run to HR to "vent" than deal with their manager. Why? It's easier to let HR handle it than dealing with the conflict themselves. Also, most supervisors would rather have a root canal than confront employees and hold them accountable.What You'll Learn:
In this informative audio conference, you will learn how to establish boundaries in HR to stop handling issues that HR doesn't own, plus:
- How HR has evolved into the "Employee Relations Complaint Department" - and what to do to fix this perception
- Why employees and managers avoid dealing with conflict themselves — and run to HR
- The dangers in getting involved
- The three words that help HR to decide which issues to deal with, and which issues to give back to managers
- How to establish boundaries in HR and gain support for the boundaries
- How to coach employees on how to handle conflicts with supervisors
- How to coach supervisors on how to handle conflicts with employees
- Ways to stand your ground and avoid taking ownership of issues that managers should own
- Methods for diplomatically and tactfully pushing back on issues HR doesn’t own
- Concepts for minimizing the risk in the organization that is often created by pulling HR into too many operational issues
- Tips for working with senior leaders to influence meaningful organizational change to shift HR from being the "Complaint Department" back to "The Human Resources Department"